We are looking for an Business Analyst (3 years of relevant experience) to support the development and continuous optimization of digital channels for business customers. Based in Brussels, this role spans multiple products, processes, domains and teams, with 50% on-site work and 50% homeworking. The start date is as soon as possible.
Key responsibilities
- Own transversal initiatives from initial framing and stakeholder alignment through analysis, decision-making and delivery follow-up.
- Assess business opportunities, clarify customer and business needs, identify dependencies and recommend suitable approaches.
- Define scope, objectives, expected outcomes, governance and delivery approaches for complex initiatives.
- Coordinate business and delivery domains, aligning squads, clusters, product management, process teams, IT and control functions.
- Evaluate solution options against customer value, business impact, cost, risk and implementation constraints.
- Translate business needs into capabilities, requirements and deliverables while keeping detailed feature ownership within the responsible teams.
- Prepare business cases, impact analyses, roadmaps and implementation scenarios for senior stakeholders and governance bodies.
- Manage cross-team dependencies, risks and open decisions, escalating when necessary.
- Lead product discovery activities, including customer journey mapping, concept validation, MVP definition and mock-ups.
- Support implementation, testing and adoption by clarifying requirements and resolving cross-domain business issues.
Must-Have Requirements
- Have 3 years of relevant experience.
- Have experience leading complex, cross-functional or cross-domain initiatives.
- Have experience working with multiple teams and senior stakeholders in a complex organization.
- Have experience translating ambiguous business problems into clear scopes, recommendations and delivery approaches.
- Have experience managing digital initiatives through planning, execution, monitoring and closure.
- Be able to coordinate dependencies across teams without direct hierarchical authority.
- Be able to facilitate workshops and run productive meetings across organizational boundaries.
- Have excellent knowledge of Dutch or French.