Digital Client Advisor - German/Polish Speaker - September 2026

LVMH Group; Brussel Hoofdstad; Sur place; EUR 42 000 - 52 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Group insurance incl. pension and life

Hybrid working: 2 days/week from home

13th month payout

Meal vouchers €8 net/day

Train cost coverage (SNCB)

Transportation allowance

Résumé du poste

Louis Vuitton Services Europe in Brussels is seeking a Digital Client Advisor fluent in German and Polish to deliver best-in-class service across markets and support a premium client experience. You will listen to clients, provide tailored recommendations, and work with cross-functional teams to exceed KPIs with a sales-driven mindset.

This role requires adaptability, luxury-brand awareness, and a passion for exceptional service.

Qualifications

• Excellent communication in Polish and German (verbal & written).
• Strong sales and storytelling abilities.
• Customer-first mindset with strong interpersonal skills.
• Motivated, energetic team player.
• Detail-oriented with a passion for impeccable service.
• Able to multitask and deliver on schedules.
• Flexible to work evenings, weekends, holidays across markets.
• Proficient in MS Office; CRM experience (Salesforce advantageous).
• Background in luxury retail is a plus.
• Interest in luxury fashion and current trends.
• Thrives in diverse international environment.

Responsabilités

• Meet and exceed KPIs related to customer satisfaction and service quality with a sales-driven mindset.
• Deliver inbound customer service via phone, email, and digital channels across markets.
• Build and maintain relationships with clients by understanding preferences and offering personalized recommendations.
• Own customer concerns and ensure resolution, collaborating with other departments to retain clients.

Connaissances

Polish

German

Sales skills

Storytelling

Customer service

Multicultural communication

Outils

Microsoft Office

CRM (Salesforce advantageous)

Description du poste

Digital Client Advisor - German/Polish Speaker - September 2026

About Us:Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview:Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets.

Job responsibilities

• Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients’ retention with a sales-driven mindset.
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.

Profile

• Excellent communication skills in Polish and German both verbal and writing
• Strong sales and storytelling skills
• Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients.
• A highly motivated, energetic, and inspirational team player
• Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
• Able to work on multiple tasks and deliver results to agreed schedules.
• Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.
• Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different Italian-speaking and Spanish-speaking markets.
• Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
• Background in luxury retail is a plus.
• A keen interest in luxury fashion and awareness of current trends is a plus.
• Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Additional information

What we propose:

• Private health insurance covering hospitalisation and ambulatory care
• Group insurance including pension plan, life insurance and disability coverage
• Hybrid working: 2 days/week from home from the 4th month of seniority
• Working from abroad: up to 15 days/year from the 4th month of seniority
• 13th month payout option through Warrants
• Meal vouchers of €8 net per day worked, with minimum employee contribution
• Full coverage of SNCB train cost
• Transportation reimbursement for home-office commute

Discover the vibrant work culture at LVSE! Explore Louis Vuitton CSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.