POLISH & GERMAN SPEAKER CLIENT ADVISOR @CLIENTSERVICE

LVMH Group; Brussel Hoofdstad; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

Louis Vuitton Services Europe in Brussels is seeking a Client Advisor who speaks Polish and German to provide best-in-class service across the German and Polish markets. You will listen to client needs and offer personalized advice with utmost professionalism.

The role involves meeting KPIs and sales targets, delivering exceptional inbound support via phone, email, and digital channels, and building lasting client relationships while representing the Maison’s high standards.

Qualifications

• Excellent communication skills in Polish, German & English (verbal and written).
• Strong sales and storytelling skills.
• Customer-first mindset with strong interpersonal skills and ability to engage with clients.

Responsabilités

• Meet and exceed KPIs and sales targets.
• Deliver inbound customer service via phone, email, and digital channels for German and Polish markets.
• Build and maintain relationships with clients, offering personalized recommendations.
• Take ownership of customer concerns and ensure resolution while maintaining high service standards.
• Input accurate information into CRM systems and other databases, ensuring data integrity.
• Be an ambassador of Louis Vuitton, upholding professionalism in all interactions.

Connaissances

Polish language

German language

English language

Outils

Salesforce

Description du poste

POLISH & GERMAN SPEAKER CLIENT ADVISOR @CLIENTSERVICE

About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region.

Position Overview: Based in our Client Services Centre in Brussels, the Client Advisor is responsible for providing the best-in-class client service by listening and responding to each client’s specific needs through personalized assistance and advise with the utmost professionalism and attention to detail. This position will also be responsible for meeting and exceeding planned KPIs including commercial targets.

Job responsibilities

• Continuously strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality, clients’ retention with a sales-driven mindset.
• Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across the German and Polish markets.
  
• Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
• Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to not only solve issues efficiently but also ensure client retention and enhance the overall customer experience.
• Responsible for ensuring accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of our records.
• Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
• Be an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

Profile

• Excellent communication skills in Polish, German & English both verbal and writing
• Strong sales and storytelling skills
• Clear demonstration of a Customer First mind-set and strong interpersonal skills with the ability to engage effectively with clients.
• A highly motivated, energetic, and inspirational team player
• Detail-oriented mindset with a passion for delivering impeccable service and exceeding customer expectations.
• Able to work on multiple tasks and deliver results to agreed schedules.
• Punctuality and time-management skills by respecting and adhering to assigned schedules, ensuring reliability and efficiency.
• Flexibility to work shifts, including evenings, weekends, and holidays, to accommodate client needs across different German-speaking and Turkish-speaking markets.
• Proficiency in Microsoft Office suite and CRM software (experience with Salesforce is advantageous).
• Background in luxury retail is a plus.
• A keen interest in luxury fashion and awareness of current trends is a plus.
• Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation.

Additional information

Discover the vibrant work culture at LVSE! Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate the unique perspectives and talents of our team members and welcome applications from individuals of all backgrounds.

At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future.

If you require any support or access accommodations, we encourage you to advise us so that we can support you through your recruitment journey.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.