Developer-First Security Success Engineer

Root; Oost-Vlaanderen; On-site; EUR 48,000 - 72,000; Full time

Job summary

Aikido Security is seeking a Customer Success Engineer in Belgium to bridge our customers with the Aikido Security platform, driving adoption, ensuring value realization, and reducing churn. You will work closely with customers to unlock full potential while addressing challenges and supporting ongoing deployments.

Responsibilities include onboarding new clients, delivering training, collaborating with product teams, and occasionally supporting weekend shifts to ensure coverage.

Qualifications

• Prior experience in technical support, technical account management, or a similar role.
• Tech-savvy, with the ability to debug and investigate technical workflows.
• Strong communication and proactive, with a "get stuff done" mindset.
• Comfortable working independently and managing multiple priorities.
• Fluent in English.

Responsibilities

• Engage with 'accounts at risk' to prevent churn.
• Drive product adoption and maximize customer value.
• Escalate complex issues.
• Debug and resolve workflow issues.
• Drive onboarding and deployment for new clients.
• Deliver training sessions to customer teams.
• Share customer insights with the product team.
• Participate in a rotating weekend support schedule to keep our customers covered.

Skills

Fluent English

Strong communication

Tech savvy

Debug workflows

Independent work

Job description

Aikido Security is seeking a Customer Success Engineer in Belgium to bridge our customers with the Aikido Security platform, driving adoption, ensuring value realization, and reducing churn. You will work closely with customers to unlock full potential while addressing challenges and supporting ongoing deployments.

Responsibilities include onboarding new clients, delivering training, collaborating with product teams, and occasionally supporting weekend shifts to ensure coverage.