Desktop Support Engineer (Onsite & Remote)

Axiom Technologies Pty Ltd.; Aalter; Remote; EUR 32,000 - 52,000; Full time

Job summary

Axiom Technologies is seeking a capable desktop support technician to provide onsite and remote assistance within the organization’s computing environment. You will handle first- and second-level support for desktops, laptops, printers, and mobile devices, ensuring timely service delivery.

The role requires a Bachelor's degree or equivalent, 1+ year in IT support, strong Windows, Office 365 knowledge, and familiarity with ticketing systems.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Windows OS

Office 365

Networking concepts

Client communication

Troubleshooting

Education

Bachelors in CS/IT or related field

IT certifications (e.g., CompTIA A+/Network+)

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is seeking a capable desktop support technician to provide onsite and remote assistance within the organization’s computing environment. You will handle first- and second-level support for desktops, laptops, printers, and mobile devices, ensuring timely service delivery.

The role requires a Bachelor's degree or equivalent, 1+ year in IT support, strong Windows, Office 365 knowledge, and familiarity with ticketing systems.