IT Desktop Support (Dispatch/On-Demand/Ticket Based) – Brussels, Belgium

Axiom Technologies Pty Ltd.; Brussel Hoofdstad; Hybrid; EUR 32,000 - 45,000; Full time

Job summary

Axiom Technologies Pty Ltd. is seeking an IT support coordinator to assist end-users in a fast-paced desktop environment. The role covers onsite/on-call support, troubleshooting across Windows, macOS, and peripherals, and collaboration with IT teams to ensure high-quality service delivery.

The ideal candidate will have 2+ years of relevant experience, strong customer service skills, and be able to travel as needed. Freshers with IT background and freelancers are welcome to apply.

Qualifications

• 2+ years of relevant IT experience.
• Freshers and IT students welcome but with IT background.
• Ready to travel 12-18 miles as required.
• Freelancers can apply.

Responsibilities

• Coordinate IT activities from simple to complex plans.
• Provide onsite/on-call end-user support.
• Ensure timely and accurate service delivery to users.

Skills

OS Troubleshooting

Windows OS

Printer support

MS Office

Customer service

Time management

Analytical thinking

Teamwork

Multi-OS troubleshooting

Confidential information handling

Tools

SCCM

Active Directory

Exchange

Apple OS

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Personal Attributes:

• Good knowledge of Infrastructure support.
• Strong analytical and problem-solving capabilities
• Well-organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information

In-depth knowledge of:

• Windows OS
• Microsoft Office applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

Experience in a similar role

• 2+ years of relevant experience.
• Freshers and IT Students are also welcome but with IT backgrounds.
• Ready to travel 12-18 Miles as per the requirement.
• Freelancers can apply.

Job Category

Technical