Demand Process Specialist ICT

Jobdev.be; Brussel Hoofdstad; Hybride; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Attractive salary

Free train travel

Flexible work-life balance

Training opportunities

Résumé du poste

Infrabel in Brussels is seeking a Senior ICT Demand Manager to lead the central ICT demand management process, collaborating with BRMs and ICT teams to clearly define and prioritize requests. You will analyze requirements, coordinate with Enterprise Architecture and Security, and develop dashboards and indicators to support governance and decision making.

You will join a team dedicated to streamlining processes and enabling reliable mobility for Belgium's railway infrastructure.

Qualifications

• Master's Degree in a relevant field or equivalent experience.
• Fluency in French (C2), Dutch (B2), and English (B1).
• Nice to have Power BI UCMDB.

Responsabilités

• Manage and coordinate the central ICT demand management process.
• Assist BRMs in defining, structuring, and prioritizing ICT needs.
• Analyze requests to identify impacts, feasibility, risks, and stakeholders.
• Coordinate requests with various ICT teams, including Enterprise Architecture and Security.
• Guide requests through governance and decision-making processes.
• Develop, digitize, standardize, and simplify demand management processes.
• Develop and monitor key indicators, dashboards, and management reports.
• Facilitate collaboration across demand management, projects, and operations.

Formation

Master's Degree Or Equivalent Experience Required.

Outils

Power BI UCMDB

Description du poste

Hybrid Senior Transport

Brussels

Experience

Senior

Education

Master's Degree Or Equivalent Experience Required.

Languages

• Français (C2)
• Nederlands (B2)
• Anglais (B1)

Required Skills

Nice to have

• Power BI UCMDB

Soft Skills

• Structured working
• Result-oriented
• Stakeholder management
• Initiative-taking
• Collaboration

About

The Position

In this role, you will manage ICT demand processes, working closely with BRMs and ICT teams to ensure requests are clearly defined and prioritized. Your objective is to streamline processes and support decision-making.

The Company

Infrabel builds, maintains, and renews Belgium's railway infrastructure. Our mission is to innovate and create impact with kindness, reliability, positivity, and courage. We aim to build sustainable and safe mobility for the present and future.

Your Responsibilities

• Manage and coordinate the central ICT demand management process.
• Assist BRMs in defining, structuring, and prioritizing ICT needs.
• Analyze requests to identify impacts, feasibility, risks, and stakeholders.
• Coordinate requests with various ICT teams, including Enterprise Architecture and Security.
• Guide requests through governance and decision-making processes.
• Develop, digitize, standardize, and simplify demand management processes.
• Develop and monitor key indicators, dashboards, and management reports.
• Facilitate collaboration across demand management, projects, and operations.

Why Join Us?

• Attractive salary package
• Free train travel
• Flexible work-life balance
• Training and career opportunities

Salary: To discuss per year