Daily Banking Operations Lead — Onboarding & Digital Innovation

BDO Belgium; Zaventem; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

BDO Belgium is seeking a Manager Daily Banking to lead transformative banking operations, improving back-office efficiency and customer onboarding experiences with a focus on digital innovation. You will guide projects, mentor juniors, and collaborate with clients on new opportunities and RFPs to expand BDO's market footprint.

The role emphasizes AML & ESG-compliant onboarding, streamlined product acquisition, and advancing eID verification and digital identity solutions while maintaining

Qualifications

• 5–8 years of experience in banking, consulting, or a related industry.
• Strong knowledge of customer servicing, back‑office operations, and onboarding/offboarding.
• Experience with near‑ and offshoring strategies.
• Expertise in electronic identification & authentication (ItsMe, eIDAS).
• Understanding ESG impact on customer relations and regulatory gap analyses.
• Excellent analytical, problem‑solving, and communication skills.
• Proven leadership and project management capabilities.
• Native level Dutch or French with very good proficiency in the other and fluency in English.
• Experience opening conversations with clients on new projects and coordinating large RFPs.
• Ability to guide less experienced colleagues on projects.

Responsabilités

• Optimize back-office operations for efficiency and customer satisfaction.
• Enhance customer onboarding journeys with AML & ESG criteria.
• Streamline new product acquisition processes (account opening, card creation).
• Improve customer support processes to meet evolving needs.
• Drive digital transformation with eID verification and digital identity wallets.
• Lead projects and change management activities, mentoring junior consultants.
• Proactively seek new clients and projects, collaborating with clients and supporting the sales process.

Connaissances

Leadership

Project management

Analytical thinking

Communication

Dutch or French fluency

English fluency

Client development

Outils

ItsMe/eIDAS

Description du poste

BDO Belgium is seeking a Manager Daily Banking to lead transformative banking operations, improving back-office efficiency and customer onboarding experiences with a focus on digital innovation. You will guide projects, mentor juniors, and collaborate with clients on new opportunities and RFPs to expand BDO's market footprint.

The role emphasizes AML & ESG-compliant onboarding, streamlined product acquisition, and advancing eID verification and digital identity solutions while maintaining