Czech & Polish Speaking Customer Support Representative

Ignite; Oost-Vlaanderen; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Market-leading compensation

Comprehensive private healthcare

Advance rota scheduling

Premium relocation package

Global advancement tracks

Résumé du poste

Ignite in Ghent, Belgium, seeks a Fleet Operations Consultant to maximize fleet uptime and keep global supply chains running smoothly. You will bridge senior engineering with commercial teams, providing expert technical support, diagnostics, and tailored operational strategies for corporate fleet managers and service hubs worldwide.

The role features a four-on-site, one remote-day schedule, high-priority client interactions, and cross-functional collaboration.

Qualifications

• Fluent in Czech and Polish (written and spoken).
• Business English at least B2 level for technical software and documentation.
• Willingness to work a 24/7 rotating shift to support a global network.

Responsabilités

• Hybrid Work Model: four days on-site, one remote day per week.
• Elite Client Management: handle high-priority calls and digital requests with top service standards.
• Analytical Problem-Solving: diagnose complex operational interruptions and logistics delays.
• Cross-Department Synergy: coordinate with Sales, Logistics and Engineering to shorten resolution times.
• Fully Paid Training: comprehensive, paid training from day one; no prior mechanics/engineering required.

Description du poste

Location: Ghent, Belgium (Hybrid: 4 Days Onsite / 1 Day Remote)

Role Overview

A premier international manufacturer of commercial transport and heavy vehicle technology is seeking a dedicated Fleet Operations Consultant. In the fast-paced logistics industry, our primary goal is simple: maximize fleet uptime and keep global supply chains operating seamlessly. Working out of our commercial and industrial site in Ghent, Belgium, you will represent an elite automotive brand, serving as the essential connection between senior engineering specialists and the commercial organizations driving international commerce. This role extends far beyond standard customer care. You will take direct charge of providing expert technical support, diagnostic resolutions, and tailored operational strategies to corporate fleet managers and authorized service hubs throughout our global network.

Core Responsibilities & Workflow

• Hybrid Work Model: Enjoy a strong work-life balance through a structured weekly routine of four days on-site at our modern Ghent facility and one remote work-from-home day.
• Elite Client Management: Respond to high-priority incoming calls and digital requests, strictly maintaining our top standards for safety and service excellence.
• Analytical Problem-Solving: Evaluate complex operational interruptions and logistics delays to deliver fast, data-informed solutions to primary business partners.
• Cross-Department Synergy: Work in close coordination with Sales, Logistics, and Engineering teams to minimize resolution times and preserve complete data precision across enterprise systems.
• Fully Paid Training: Undergo a comprehensive, fully paid corporate training program starting day one. Former experience in mechanics or engineering is not required; we supply all necessary technical knowledge and product instruction.

Candidate Requirements & Profile

• Mandatory Language Skills:
  • Bilingual Command: Fluent command of both Czech and Polish (written and spoken) is strictly required, including the ability to transition effortlessly between both languages in a professional setting.
  • Business English: At least B2 (Upper-Intermediate) proficiency is needed to work with technical software, create internal documentation, and join global team discussions.
• Professional Competencies:
  • Composure & Resilience: Proven capability to stay calm, diplomatic, and solution-oriented during high-volume periods and critical client interactions.
  • Technical Aptitude: Strong comfort level operating in complex enterprise software environments and handling several digital applications at once.
  • Operational Flexibility: Complete willingness to work within a 24/7 rotating shift framework to guarantee continuous support for our worldwide network.

Premium Compensation & Perks

• Financial & Well-being Security:
  • Market-Leading Compensation: An exceptional base salary matching top industry standards, specifically rewarding your rare dual-language skill set.
  • Comprehensive Healthcare: Extensive private medical and life coverage for you and your family, active from day one of your employment contract.
  • Advance Rota Scheduling: Full-time work rotas are finalized and shared well in advance, giving you the stability to plan your personal life.
• Relocation & Career Development:
  • Premium Relocation Package: To guarantee a seamless move to Belgium, we provide a fully furnished, high-quality apartment in Ghent free of charge for your initial 30 days while you secure a long-term home.
  • Global Advancement Tracks: Clear, organized career paths designed to speed up your growth into global leadership, corporate instruction, or technical specialist positions worldwide.