Customer Care Agent - Operational Specialist

Victaulic; Nazareth; On-site; EUR 42,000 - 54,000; Full time

Job summary

Victaulic in Belgium is seeking an Operational Specialist to ensure smooth, accurate order processing across the DACH region, collaborating with cross-functional teams to align customer needs with internal workflows. You will handle inquiries, manage backorders, monitor delivery timelines, and maintain customer master data while upholding company policies and profitability.

The role requires a Bachelor-level degree, strong knowledge of ERP systems, English and German language skills, and a

Qualifications

• Bachelor degree or equivalent experience.
• Strong knowledge of order processing workflows.
• Experience with ERP systems and documentation management.
• Analytical mindset and problem-solving capabilities.
• High attention to detail.
• Ability to multitask and prioritize.
• Languages: German & English.

Responsibilities

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.
• Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.
• Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.
• Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.
• Maintain relevant customer master data and related documentation as per established procedures and policies
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Skills

Order processing workflows

ERP systems

Documentation management

Analytical mindset

Attention to detail

Multitasking

German language

English language

Education

Bachelor degree or equivalent experience

Tools

ERP systems

Job description

Job Description

We’re Victaulic!

With more than 4,000 employees and 55 international facilities, Victaulic helps customers since 1919 in over 120 countries succeed in the global construction industry. From the tallest buildings to the deepest mines, customers trust our products to increase overall system durability in the most demanding construction projects and operating conditions. Learn more about how our innovative piping products and design services can engineer confidence into your build by visiting our website.

Role Purpose

The Operational Specialist ensures smooth and accurate order processing while managing operational complexities in the DACH region. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.

Job Responsibilities and Duties

• Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.

• Monitor and manage backorders, delivery delays, and order status updates, ensuring pro‑active and timely follow‑up and accurate customer notifications on lead times and delivery constraints.

• Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.

• Identify and report allinstances of customer order‑related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.

• Maintain relevant customer master data and related documentation as per establishedprocedures and policies

• Responsiblefor ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization

• Assist in various tasks, projects andresponsibilities assigned by a Customer Care Supervisoror Manager

Skills and Qualifications

• Bachelor degree or equivalent experience.

• Strong knowledge of order processing workflows.

• Experience with ERP systems and documentation management.

• Analytical mindset and problem‑solving capabilities.

• High attention to detail.

• Ability to multitask and prioritize.

• Languages: German & English.