Customer Support Specialist

Materialise; Vlaams-Brabant; Sur place; EUR 35 000 - 42 000; Plein temps

Résumé du poste

Materialise Manufacturing is looking for a Customer Support Specialist who will be the first contact for customers, handling orders from intake through delivery and supporting Belgian and Dutch clients, with backup for the UK and Scandinavia.

You will guide clients on 3D printing techniques, prepare price proposals with production, follow up to close deals, and collaborate with support, design, production, account management and shipping to ensure successful projects.

Qualifications

• Strong communication and service-minded approach.
• Accurate and organized with strong administrative skills.
• Willingness to exceed customer expectations and deliver high-quality service.
• Enthusiastic team player with a flexible, detail-oriented mindset.

Responsabilités

• Guide clients in selecting the right 3D printing techniques and prepare price proposals with production departments.
• Actively follow up with clients and close deals to drive business growth.
• Collaborate with customer support, design, production, account management and shipping teams to ensure successful project delivery.
• Maintain consistent communication with clients throughout the sales cycle and monitor project progress.
• Think creatively to develop the best technical and commercial solutions tailored to customer requirements.

Connaissances

Dutch

English

Customer service

Description du poste

At Materialise Manufacturing, we believe that revolutionizing industries starts with bringing ideas to life in smarter ways. If you’re passionate about helping customers turn concepts into high-quality parts, you’ll love being a part of this team. Through our digital manufacturing services, companies are accelerating the complete product development life cycle.

As aCustomerSupportSpecialist, you will be in constant contact with our customers and with internal and external partners. You will be the first point of contact for our customers, ensuring we offer the best possible customer service. You willbe responsible fororders from A to Z, from order intake through delivery of the ordered goods. While your primary focus will be supporting our Belgian and Dutch clients, you will also contribute to our HUB by offering backup support for the UK and Scandinavian markets.

What you will do

• Guide clients in selecting the right 3D printing techniques andprepareaccurateprice proposals in close collaboration with production departments
• Actively follow up with clients and close deals to drive business growth
• Collaborate with customer support, design, production, account management, and shipping teams to ensure successful project delivery
• Maintain consistent communication with clients throughout the sales cycle, closely monitoring project progress and addressing their needs
• Think creatively to develop the best technical and commercial solutions tailored to customer requirements

Your profile

• A commercial flair and efficient communication skills are essential
• You are service-minded and customer-oriented
• You work accurately, and you have strong administrative skills
• Willingness to exceed customer expectations and deliver high-quality service
• Enthusiastic team player with a flexible, organized, and detail-oriented approach
• Fluent in Dutch and English

What’s waiting for you

Work that matters
The technology we build at Materialise pushes the boundaries. You’ll find pride in building something that matters, whether you designed it, printed it, or shipped it. No matter your role, we unlock new possibilities to build a better and healthier world every day.

At Materialise, we expect you to think about the customer, not just the task. You push for better solutions and care about the difference your work makes.

A people-centered space
When you join Materialise, you join a group of colleagues invested in you, not just your work. From your own team to a department across the world, you’ll find a sense of belonging with people who help without being asked, challenge you, and have your back.

At the same time, we expect you to invest in the people around you — not just your own work — to make the group stronger than the sum of its parts.

An environment of trust
As a company of innovators, we know how crucial autonomy is in your work. When we hire you, we trust in your expertise, giving you space to organize your tasks, work flexibly, and make your own calls.

At Materialise, we expect you to deliver on that trust and keep your commitments.

A career ready to build
When you see opportunities for your career to grow at Materialise, we encourage you to go for them. People shape a fulfilling career at their own pace here.

At Materialise, we expect you to take initiative in your own development. Don’t wait for someone else to plan your career. Step into the space and make it count.

Make a difference together with the Manufacturing team.