Customer Success & Operations Specialist (EU)

Ohme; Brussel; Hybride; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Bonus

Hybrid in-office 3 days/week

Résumé du poste

Ohme in Brussels is seeking a driven Customer Operations Executive to handle the full customer journey for our EV charging products. You will resolve inquiries via phone and email, build product knowledge, and work 3 days per week in our Brussels office, collaborating with the Technical Support team to ensure high-quality outcomes.

The ideal candidate has strong communication skills, at least 2 years in a technical support or customer operations role, and proficiency with CRM platforms to meet

Qualifications

• Minimum 2 years of experience in a technical support or customer operations role.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency with CRM and support platforms is required.

Responsabilités

• Resolve inbound customer queries via phone and email, providing timely and effective resolutions.
• Adhere to team processes and actively highlight improvements when you spot them.
• Become a product expert, developing deep knowledge of Ohme’s installation process and customer scenarios.
• Create and contribute to internal knowledge resources to improve team efficiency.
• Collaborate with Technical Support, escalating cases as needed and following processes.
• Meet KPIs for productivity and quality.

Connaissances

Excellent communication

Technical support experience

CRM platforms (Zendesk/Freshdesk/Inter

Outils

Zendesk

Freshdesk

Intercom

Description du poste

Ohme in Brussels is seeking a driven Customer Operations Executive to handle the full customer journey for our EV charging products. You will resolve inquiries via phone and email, build product knowledge, and work 3 days per week in our Brussels office, collaborating with the Technical Support team to ensure high-quality outcomes.

The ideal candidate has strong communication skills, at least 2 years in a technical support or customer operations role, and proficiency with CRM platforms to meet