Premium EV Mobile Technician – On-site & Remote

BYD EUROPE; Brussel Hoofdstad; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

BYD Europe in Brussels is seeking an experienced On-site Technical Service Technician to deliver premium service for electric vehicles, performing on-site repairs and remote troubleshooting as needed. You will work with cross-functional teams, analyze diagnostics, and apply data-driven insights to improve quality while maintaining the highest level of customer satisfaction.

Travel within the region and fluent English and French are required; full-time position based in Brussels with itinerant

Qualifications

• 5+ years of automotive service experience.
• Hands-on in mechanical, electrical, and high-voltage EV systems.
• Experience as Mobile Service Technician or Diagnostic Technician is a plus.

Responsabilités

• On-Site Technical Service: Provide professional on-site vehicle repair and technical interventions for customers, ensuring fast, accurate, and premium-quality service.
• Remote Technical Support: Offer remote troubleshooting and technical guidance to help customers solve vehicle issues efficiently.
• Cross-Functional Issue Escalation: Coordinate with Quality, R&D, and Technical teams at headquarters to elevate issues and secure prompt, accurate solutions.
• Big Data & Advanced Diagnostics: Use diagnostic tools and big data platforms to predict issues, perform remote diagnostics, propose solutions, and track case progress in real time.
• Quality Feedback & Improvement: Collect and analyze quality issues from multiple channels, drive corrective actions at the source, and verify the effectiveness of market solutions.
• Premium Customer Interaction: Represent DENZA as a technical expert in the field, ensuring every customer interaction reflects professionalism, confidence, and premium service standards.

Description du poste

BYD Europe in Brussels is seeking an experienced On-site Technical Service Technician to deliver premium service for electric vehicles, performing on-site repairs and remote troubleshooting as needed. You will work with cross-functional teams, analyze diagnostics, and apply data-driven insights to improve quality while maintaining the highest level of customer satisfaction.

Travel within the region and fluent English and French are required; full-time position based in Brussels with itinerant