Customer Success Officer drietalig NL/FR/EN - AB (remote)

Accountable; Belgique; Hybrid; EUR 34,000 - 41,000; Full time

Benefits offered by this job

Home office option

International team

25 days holiday

Health insurance

Team events

Career growth

Job summary

Accountable Banking Belgium is expanding its Customer Success Team to support freelancers in NL/FR/EN. The role focuses on easy navigation of taxes, payments, and finances within the app, with a strong emphasis on user communication and proactive problem solving.

You will collaborate with our teams in Brussels and Berlin, contributing ideas for improved user journeys and testing. A long-term, hybrid work setup is offered in a growing startup environment.

Qualifications

• Completed degree or training, or relevant professional experience.
• Fluent in Dutch, French, and English.
• Excellent communication skills with empathy.
• Interest in self-employment or related area.

Responsibilities

• Direct communication with customers to support users (NL/FR/EN).
• Serve as interface between users and banking partner.
• Develop ideas for user communication and implement after consultation.
• Collaborate with Berlin/Brussels colleagues on user communication.
• Assist with testing to improve user journeys in mobile and web apps.
• Work with marketing and product teams to ensure a perfect customer journey.

Skills

Multilingual: Dutch, French, English

Strong communication

Empathy

Proactive/initiative

Education

Completed degree or training, or relevant experience

Job description

Our smart mobile app makes it easy for freelancers to take care of their taxes – without bureaucracy or forms. Our goal is to make the future of self-determined work a reality. Behind Accountable is an international team that is working towards this ambitious goal with a lot of enthusiasm and fun, as well as renowned investors.

With the expansion of Accountable Banking (AB) in Belgium, we now offer our users even more! A free business account that automatically sets aside money for your taxes, lets you pay bills and expenses directly from the app, and much more.

Our Accountable Banking Customer Success Team works to not only take away the fear of taxes for self-employed people, but also to help them keep track of their finances. Our focus is on ease of use through modern UX/UI and outstanding customer support.

Tasks

Objectives & KPIs

You actively contribute to the economic success of Accountable Banking.

You help optimize workflows that lead Accountable Banking to success.

You support the design of internal and external processes.

Tasks

As part of the Customer Success Team for Accountable Banking, you will be in direct communication with customers to support our users (NL/FR/EN)

You will act as an interface between our users and our banking partner.

You will develop your own ideas and concepts for user communication and implement them after consultation.

You will work with our colleagues in Berlin/Brussels on the further development of user communication.

You will assist with ongoing testing to improve our user journeys in the mobile and web app.

You will work closely with our marketing and product teams to ensure a perfect customer journey.

Requirements

Completed degree or training, or relevant professional experience

You are fluent in Dutch, French, and English

You are an open person with strong communication skills and a certain degree of empathy.

You have strong empathy and can easily put yourself in the shoes of our Belgian users.

You have a hands‑on mentality and initiative, are motivated and think in a results‑oriented manner.

You are interested in self‑employment and everything related to it. Ideally, you already have some experience in this area.

You have a perfect command of written and spoken French, Dutch and English and can express yourself well.

You are keen to work in a growing, highly motivated start-up and enjoy actively contributing to our company through your work.

Contract type: full-time employee, indefinite period – we want to work with you long term

Monthly compensation:

3,335 EUR/month base salary (x 13.92 per full year worked)

Eco Chèques (250 € per full year worked)

Hospital insurance DKV

Holiday: 25 days per full year worked

Excellent working conditions with the option to work from home

An international, highly motivated team

Long-term prospects with opportunities for advancement

Team events and offsites throughout Europe

A steep learning curve thanks to a high degree of personal responsibility.

Direct collaboration with management and the founders