Customer Success Manager — AI-Driven Public Affairs Partner

Spaak Technologies ApS.; Brussel Hoofdstad; On-site; EUR 42,000 - 78,000; Full time

Job summary

Spaak Technologies ApS is seeking a motivated professional to support public affairs teams through our AI-driven platform in a fast-paced EU environment. You will be the main contact for a diverse client portfolio and work to ensure smooth setup, onboarding, and ongoing engagement.

The role emphasizes ownership, collaboration with Sales and Product, and proactive issue resolution to maintain client satisfaction and renewals.

Qualifications

• Background in public affairs, government affairs, or policy work.
• Experience with EU policy environment.
• Ability to manage client relationships and multiple projects simultaneously.

Responsibilities

• Be the day-to-day contact for a large portfolio of consultancies and PA teams.
• Own the support queue; answer questions and fix setups, and follow bugs through with Product until solved.
• Track usage and engagement, flag at-risk clients early and prepare renewals.
• Partner with Sales on handovers, and Product on feedback/feature requests.
• Onboard new clients and get them live with monitoring that fits how they work.

Skills

Public affairs background

Ambitious

Self-driven

Structured and analytical

Collaborative

Job description

Spaak Technologies ApS is seeking a motivated professional to support public affairs teams through our AI-driven platform in a fast-paced EU environment. You will be the main contact for a diverse client portfolio and work to ensure smooth setup, onboarding, and ongoing engagement.

The role emphasizes ownership, collaboration with Sales and Product, and proactive issue resolution to maintain client satisfaction and renewals.