Customer Success Manager

Spaak Technologies; Brussel Hoofdstad; On-site; EUR 42,000 - 78,000; Full time

Job summary

Spaak Technologies ApS is seeking a motivated professional to support public affairs teams through our AI-driven platform in a fast-paced EU environment. You will be the main contact for a diverse client portfolio and work to ensure smooth setup, onboarding, and ongoing engagement.

The role emphasizes ownership, collaboration with Sales and Product, and proactive issue resolution to maintain client satisfaction and renewals.

Qualifications

• Background in public affairs, government affairs, or policy work.
• Experience with EU policy environment.
• Ability to manage client relationships and multiple projects simultaneously.

Responsibilities

• Be the day-to-day contact for a large portfolio of consultancies and PA teams.
• Own the support queue; answer questions and fix setups, and follow bugs through with Product until solved.
• Track usage and engagement, flag at-risk clients early and prepare renewals.
• Partner with Sales on handovers, and Product on feedback/feature requests.
• Onboard new clients and get them live with monitoring that fits how they work.

Skills

Public affairs background

Ambitious

Self-driven

Structured and analytical

Collaborative

Job description

About Spaak

At Spaak, we partner with leading public affairs teams to define what the profession looks like in the age of AI.

Our agentic operating platform lets customers cover more markets, act on more policy developments and focus on the work only humans can do, all without growing their team.

Something you want to be part of?

Joining Spaak means being surrounded every day by experienced political consultants, exceptional software engineers, and startup operators. We truly believe we’re helping public affairs professionals enter a new era, and we’re deeply invested in leading the transition into AI.

The Spaak team operates out of Copenhagen and Brussels, with more cities to come.

Something you want to be part of?

Joining Spaak means being surrounded every day by experienced political consultants, exceptional software engineers, and startup operators. We truly believe we’re helping public affairs professionals enter a new era, and we’re deeply invested in leading the transition into AI.

The Spaak team operates out of Copenhagen and Brussels, with more cities to come.

We are looking for:

• Someone with a few years of experience from the EU bubble that wants to be part of helping public affairs teams through the AI era by implementing and supporting them in their use of the Spaak platform

What you’ll do:

• Be the day-to-day point of contact for a large portfolio of consultancies, associations and in-house PA teams

• Own the support queue for your clients: answer questions, fix setups and follow bugs through with Product until they’re solved

• Track usage and engagement, flag at-risk clients early and prepare renewals

• Partner with Sales on handovers, and product on feedback/feature requests

• Onboard new clients and get them live with monitoring that fits how they work

Who you are:

• You have a background in public affairs, government affairs or policy work, whether in-house, at a consultancy, at an association or in the public sector

• You’re ambitious and feel at home in a fast-paced, intense environment

• You’re self-driven and take ownership of the processes and relationships you build

• You’re structured and analytical, but pragmatic and focused on impact

• You’re humble, collaborative and focused on what’s best for the client

What you’ll get:

• Truly meaningful and exciting work: You’ll help our incredibly skilled customers move into a future AI-driven era

• Incredibly skilled colleagues: We are gathering a team of A-players to be your colleagues

• Front-row seat at a fast-growing company: You'll learn from being part of an exciting, but hard, journey of scaling a company in a complex space.

• Competitive compensation: Competitive salary, benefits, and opportunities to grow.