Customer Success Manager

Conversa; Antwerpen; Hybride; EUR 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Remote-first

Office in Antwerp: 1 day

€1,500/year for courses and confs

Pension plan from day 1

Résumé du poste

Conversa is building AI phone assistants for SMBs and seeks its first dedicated customer success hire to build onboarding processes and scale customer outcomes. You’ll onboard customers via calls and email, answer questions, and identify upsell opportunities in a remote-first setup.

Enjoy 1 day in the office with the rest remote, plus a pension plan and a €1,500/year budget for courses and conferences to keep you growing.

Qualifications

• 1–3 years of experience in a customer-facing role (support, sales or account management).
• Excellent written and verbal communication in Dutch.
• Understand how software works and comfortable with technical questions.
• Organized and able to keep an overview when busy.
• Think in processes: how can we do this better?

Responsabilités

• Onboard new customers via calls and email (average 5–10 per week).
• Answer questions via Intercom, email and phone.
• Proactively stay in touch with less active customers.
• Collect feedback and pass it on to the product team.
• Write and keep help articles up-to-date.
• Identify and pursue upsell opportunities.

Connaissances

Customer-facing experience

Dutch language fluency

Process oriented

Written communication

Intercom usage

Outils

Intercom

Description du poste

You're the first dedicated customer success hire. Build the team and processes that make our customers successful.

About Conversa

Conversa builds AI phone assistants for SMBs. Our customers are dentists, realtors, physiotherapists, and other entrepreneurs who are too busy to answer every call. We're an ambitious team, bootstrapped and profitable. Until now, the founders handled support, but we're growing and looking for someone to take this on professionally.

The role

You're the first point of contact for our customers. You help them with onboarding, answer questions, and solve problems. Sometimes technical, often human. You also build the processes: how do we onboard new customers? How do we follow up on churn? Which customers are ready for upsell? This is not a pure support role, but a strategic position.

What you'll do

• Onboard new customers via calls and email (average 5-10 per week)
• Answer questions via Intercom, email and phone
• Proactively stay in touch with customers who are less active
• Collect feedback and pass it on to the product team
• Write and keep help articles up-to-date
• Identify and pursue upsell opportunities

Who we're looking for

• 1-3 years of experience in a customer-facing role (support, sales, account management)
• Excellent written and verbal communication in Dutch
• You understand how software works and aren't afraid of technical questions
• You're organized and keep overview, even when it's busy
• you think in processes: "how can we do this better?"

Why you want to work at Conversa

Remote-first

1 day office, rest wherever you want

€1,500/year for courses and conferences

Pension

Good pension plan from day 1