Customer Success & Growth Manager for SaaS Publishing

Twipe; Heverlee; Sur place; EUR 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

€1000 learning budget

26 vacation days

Flexible mobility budget or companyCar

Innovative environment

International team

Résumé du poste

Twipe, a Leuven-based mediatech scale-up, seeks a Customer Success & Account Manager to manage a portfolio of publishing customers. You will drive onboarding, adoption, and value realization while building strong commercial relationships that support retention and growth.

You will partner with Product and Engineering to translate feedback into product improvements and guide customers through change requests.

Qualifications

• 1–3 years of experience in Customer Success, Account Management, software delivery, project management, or a similar SaaS role.
• Experience with B2B customers and building long-term relationships.
• Comfort discussing customer needs, business value, renewals, and growth opportunities.
• Strong interest in cloud, web, and mobile software technologies.
• Fluent in English and proficient in French or German; additional languages a plus.

Responsabilités

• You are the primary contact for a portfolio of new and existing customers, building trusted relationships with users, decision-makers, and internal stakeholders.
• You collaborate with the delivery team to ensure smooth onboarding and rapid value realization.
• You manage a portfolio of accounts, monitor health, adoption, satisfaction, risks, renewals, and growth opportunities.
• You coordinate across customer tracks with Product and Engineering to implement improvements.
• You translate customer needs into actionable steps and align expectations and next steps.
• You lead regular customer check-ins, business reviews, and success conversations focused on outcomes and value.
• You work with Business Development to identify upsell, cross-sell, renewal, and expansion opportunities.
• You advocate for the customer inside Twipe and surface product insights and issues when needed.
• You keep customers informed about product updates and industry trends to optimize digital publishing strategies.
• You combine customer empathy with commercial awareness to drive long-term value.
• You are proactive in preventing problems and in solving complex projects for customers.
• You help clients stay aligned with technology trends and Twipe's ecosystem.

Connaissances

Customer Success

Account Management

SaaS

English fluency

French or German

Formation

Engineering or Computer Science background

Economics or Business background

Outils

SQL

HTML

XML

AI tools

Description du poste

Twipe, a Leuven-based mediatech scale-up, seeks a Customer Success & Account Manager to manage a portfolio of publishing customers. You will drive onboarding, adoption, and value realization while building strong commercial relationships that support retention and growth.

You will partner with Product and Engineering to translate feedback into product improvements and guide customers through change requests.