Customer Services & Administration Specialist: Orders & ERP

UNIQUE; Jette; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

UNIQUE in Belgium seeks a Customer Services and Administration Officer to support the Finance & Administration department. The role requires fluent Dutch and French (written and spoken) and good English, plus a Bachelor degree or equivalent by experience, and strong MS Office skills.

Responsibilities include handling customer inquiries, processing orders in Oracle ERP, managing stock loadings, preparing returns, and supporting monthly closes while providing sales support to managers.

Qualifications

• Bachelor degree or equivalent by experience.
• Fluent in Dutch and French, with good knowledge of English.
• Very good knowledge of MS Office (Outlook – Excel – Word - PowerPoint).

Responsabilités

• Be the direct contact person for our customers.
• Handle and respond to incoming calls and customer service inquiries.
• Collect all sales orders from customers and enter them in Oracle ERP.
• Responsible for the follow-up of orders from A to Z.
• Gather information for return/credit note procedures (complaints).
• Manage commercial conditions granted to specific customers.
• Follow-up sale orders issues between us and the warehouse.
• Manage stock loadings for new products.
• Responsible for samples and inventories.
• Analyze & report business results and market data to Management.
• Deliver administrative support to Sales Manager – Retail products and Business Lead - Hospital products.
• Change or adapt prices in Oracle.
• Responsible for certain tasks of the monthly closing process.

Connaissances

Dutch

French

English

Customer service

MS Office knowledge

Formation

Bachelor degree or equivalent by experience

Outils

MS Office

Description du poste

UNIQUE in Belgium seeks a Customer Services and Administration Officer to support the Finance & Administration department. The role requires fluent Dutch and French (written and spoken) and good English, plus a Bachelor degree or equivalent by experience, and strong MS Office skills.

Responsibilities include handling customer inquiries, processing orders in Oracle ERP, managing stock loadings, preparing returns, and supporting monthly closes while providing sales support to managers.