Back Office and Administration Officer FR/NL

UNIQUE; Jette; Sur place; EUR 32 000 - 45 000; Plein temps

Résumé du poste

UNIQUE in Belgium seeks a Customer Services and Administration Officer to support the Finance & Administration department. The role requires fluent Dutch and French (written and spoken) and good English, plus a Bachelor degree or equivalent by experience, and strong MS Office skills.

Responsibilities include handling customer inquiries, processing orders in Oracle ERP, managing stock loadings, preparing returns, and supporting monthly closes while providing sales support to managers.

Qualifications

• Bachelor degree or equivalent by experience.
• Fluent in Dutch and French, with good knowledge of English.
• Very good knowledge of MS Office (Outlook – Excel – Word - PowerPoint).

Responsabilités

• Be the direct contact person for our customers.
• Handle and respond to incoming calls and customer service inquiries.
• Collect all sales orders from customers and enter them in Oracle ERP.
• Responsible for the follow-up of orders from A to Z.
• Gather information for return/credit note procedures (complaints).
• Manage commercial conditions granted to specific customers.
• Follow-up sale orders issues between us and the warehouse.
• Manage stock loadings for new products.
• Responsible for samples and inventories.
• Analyze & report business results and market data to Management.
• Deliver administrative support to Sales Manager – Retail products and Business Lead - Hospital products.
• Change or adapt prices in Oracle.
• Responsible for certain tasks of the monthly closing process.

Connaissances

Dutch

French

English

Customer service

MS Office knowledge

Formation

Bachelor degree or equivalent by experience

Outils

MS Office

Description du poste

For the support of the Finance & Administration department, we are actively looking for a Customer Services and Administration Officer with following profile:

• Obtained degree: You have a Bachelor degree or equivalent by experience
• Languages: You are fluent in Dutch and French (spoken and written) with a good knowledge of English.
• MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word - PowerPoint)

Job description:

Main tasks:

• As a customer services officer you are the direct contact person for our customers
• Manage and ensure response of all incoming phone calls and customer service inquiries
• Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)
• Responsible for the follow-up of orders from A to Z
• Gather all information necessary to start the return/credit note procedure - complaints
• Manage the commercial conditions granted to specific customers
• Follow-up sale orders issues between us and the warehouse
• Manage the stock loadings for new products
• Responsible for the samples and inventories
• Analyze & report business results and market data to Management
• Deliver administrative support to the Sales Manager – Retail products and Business Lead - Hospital products
• Change or adapt prices in Oracle
• Responsible for certain tasks of the monthly closing process