Customer Service Representative (met kennis scheepvaart)

Jobat; Diegem; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

Jobat is seeking an experienced order processing specialist to manage customer orders in an international setting. You will ensure accurate administrative handling, monitor quality, timelines, and proactive communication throughout the entire order lifecycle.

Key tasks include coordinating the full order process from request to delivery, processing sales orders and quotations, liaising with internal departments on availability, deliveries and invoicing, and preparing export documentation for

Qualifications

• Experience in order processing in an international environment.
• Attention to detail and accuracy in administrative tasks.
• Strong communication with internal teams and customers.

Responsabilités

• Coordinate and manage the complete order process from request to delivery.
• Process sales orders and quotations with a focus on accuracy.
• Liaise with internal departments regarding product availability, deliveries, and invoicing.
• Prepare and manage export documentation for international shipments.
• Handle returns and follow up on customer complaints.
• Keep customers informed about order status and deliveries through reporting tools.
• Maintain proactive communication with stakeholders, including customers, Sales, Supply Chain, and Finance teams.
• Prepare and distribute reports on order status, deliveries, and critical issues.
• Identify potential bottlenecks within processes and contribute to improvement initiatives.
• Participate in internal meetings and collaborate with various departments.

Connaissances

Order processing

Customer focus

Accuracy

Communication

Reporting tools

Outils

Reporting tools

Description du poste

The company is an international player in the chemical industry, focused on producing basic raw materials derived from oil and gas. These materials are used by other companies to manufacture products such as packaging, plastic components, industrial applications, and consumer goods.

Operating on a global scale, the organization combines manufacturing, logistics, and international trade within a highly integrated business model. The work environment is strongly process-driven, with a focus on quality, supply chain excellence, and customer satisfaction.

In addition, the company places a strong emphasis on innovation and sustainability, investing in more efficient production processes and the development of increasingly recyclable materials.

Job Description

In this role, you will play a central part in processing and managing customer orders within an international environment. You will ensure smooth administrative handling while monitoring quality, timelines, and communication throughout the entire order lifecycle.

Key Responsibilities

• Coordinate and manage the complete order process from request to delivery
• Process sales orders and quotations with a strong focus on accuracy
• Liaise with internal departments regarding product availability, deliveries, and invoicing
• Prepare and manage export documentation for international shipments
• Handle returns and follow up on customer complaints
• Keep customers informed about order status and deliveries through reporting tools
• Maintain proactive communication with stakeholders, including customers, Sales, Supply Chain, and Finance teams
• Prepare and distribute reports on order status, deliveries, and critical issues
• Identify potential bottlenecks within processes and contribute to improvement initiatives
• Participate in internal meetings and collaborate with various departments