Customer Service Representative / Agent

Challenge Group; Grâce-Hollogne; Sur place; EUR 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Parking

Résumé du poste

Challenge Group is seeking a Customer Service Representative based in Liège, Belgium, to support air freight operations. The role focuses on coordinating with commercial, legal, operational and logistics teams to handle customer inquiries and ensure high satisfaction.

The successful candidate will manage bookings, ERP data entry, documentation, and communications, while delivering solutions and maintaining records in a fast-paced, international environment.

Qualifications

• Minimum bachelor’s degree in a relevant field (trade, law, accounting or administration).
• Experience in customer service is an asset.
• Fluent in English and French.

Responsabilités

• Coordinate with internal departments to manage customer inquiries throughout the process.
• Enter booking data into the ERP system accurately.
• Manage and track required documentation for end-to-end service.
• Follow up on bookings and complaints to ensure timely resolution.
• Maintain customer records and ensure proper filing.

Connaissances

English fluency

French fluency

Formation

Bachelor's degree

Description du poste

Challenge Group is recruiting: Customer Service Representative – Liège

Join a leading international company and help ensure smooth air freight operations.

Job Description

Do you enjoy customer contact, operational environments and days filled with a variety of challenges?

Job Purpose

The Customer Service Representative is responsible for coordinating with the various internal departments within Challenge Group, including commercial, legal, operational and logistics teams to effectively manage customer inquiries throughout the entire process and ensure a consistently high level of customer satisfaction.

Responsibilities

• Ensure timely and accurate follow-up of booking requests received via email.
• Enter booking data into the ERP system accurately.
• Manage and track required documentation for smooth end-to-end service.
• Monitor and follow up on groom bookings.
• Understand customer needs and deliver appropriate solutions.
• Provide accurate, complete, and reliable information.
• Handle customer complaints, propose suitable solutions, and follow up through resolution.
• Maintain customer records, process accounts, and ensure proper document filing.
• Coordinate with internal departments to ensure effective follow-up on complaints.
• Prepare required documentation and summaries for the Legal Department.
• Escalate major incidents and official claims to the appropriate departments.

Your profile

• Bachelor's degree in foreign trade, law, accounting or administration
• Previous experience in customer service is an asset
• Fluency in English and French
• Comfortable with IT tools and data entry
• Organized, methodical and solution-oriented
• Ability to handle multiple requests at the same time while effectively prioritizing tasks
• Team spirit and willingness to learn in a demanding environment

Why join us?

• A fixed-term contract with the prospect of a permanent contract after evaluation
• An attractive salary package in accordance with Joint Committee 315.02, including benefits
• A structured onboarding program to support you from day one
• Ongoing training to develop your skills
• Real prospects for advancement within an international group
• A challenging environment located at Liège Airport
• Parking available and easy access to the site
• A close-knit team of around twenty employees where every contribution counts