Customer Support & Operations Coordinator

Page Personnel; Groot-Bijgaarden; Sur place; EUR 36 000 - 48 000; Plein temps

Résumé du poste

Page Personnel is seeking a Customer Support & Operations Coordinator in Belgium to join its central support team. The role focuses on acting as a liaison between customer service, operations, and business clients to ensure smooth daily operations and ongoing process improvements.

You will handle complex customer cases, provide operational and administrative support, and collaborate with multiple departments to enhance service delivery.

Qualifications

• Experience in a customer service, operations, or administrative coordination role.
• High accuracy and strong organizational skills.
• Ability to manage complex customer situations professionally.
• Proficiency with multiple software applications and business systems.
• Excellent communication and stakeholder management.
• Ability to prioritise tasks in a fast-paced environment.
• Fluency in Dutch and French; English from an asset.

Responsabilités

• Handle and resolve complex customer cases escalated by first-line support teams.
• Provide operational support to internal teams and regional business units.
• Deliver administrative support to business customers, including managing communications, records and account information.
• Ensure accurate management of customer data and documentation in internal systems.
• Analyze recurring incidents, identify trends and propose improvements.
• Collaborate with multiple departments to ensure seamless communication and service delivery.
• Contribute to ongoing process optimization initiatives and support improvement projects.

Connaissances

Customer support

Operations coordination

Stakeholder management

Attention to detail

Dutch & French fluency

English communication

Description du poste

• The opportunity to join a stable and reputable international organization
• A varied role combining customer support and administration

About Our Client

Our client is a well-established international company operating in a customer-centric retail and services environment. To support its continued growth and commitment to service excellence, the company is looking for a Customer Support & Operations Coordinator to join its central support team.

Job Description

In this role, you will act as a key point of contact between customer service teams, operational stakeholders, and business clients, ensuring smooth daily operations and contributing to the continuous improvement of customer processes.

Key Responsibilities

• Handle and resolve complex customer cases escalated by first-line support teams, ensuring timely and satisfactory resolutions.
• Provide operational support to internal teams and regional business units.
• Deliver administrative support to business customers, including managing customer communications, maintaining records, and processing account-related information.
• Ensure accurate management of customer data and documentation within internal systems.
• Analyze recurring incidents, identify trends, and propose improvements to enhance customer experience and operational efficiency.
• Collaborate with multiple departments to ensure seamless communication and service delivery.
• Contribute to ongoing process optimization initiatives and support continuous improvement projects.

The Successful Applicant

We are looking for a Customer Support & Operations Coordinator that :

• Previous experience in a customer service, customer support, operations, or administrative coordination role.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Solution-oriented mindset with the ability to manage complex customer situations professionally.
• Comfortable working with different software applications and business systems.
• Strong communication and stakeholder management skills.
• Ability to prioritize tasks efficiently in a fast-paced environment.
• Fluency in Dutch and French is essential; a good knowledge of English is considered an asset.

What's on Offer

Our customer offers you:

• The opportunity to join a stable and reputable international organization.
• A varied role combining customer support, administration, and process improvement.
• A collaborative and positive working environment.
• Exposure to multiple business functions and stakeholders.
• Opportunities to contribute to operational excellence initiatives and make a tangible impact on customer satisfaction.