Customer Service Officer

Sioen; West-Vlaanderen; Hybride; EUR 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

13th-month bonus

Group insurance

Hospitalization insurance

Bike leasing

Flexible compensation

Traffic-free workplace in Ardooie

Résumé du poste

Sioen Industries in Ardooie, Belgium, is seeking a Back Office Responsible to manage a dedicated customer portfolio from A to Z, provide product and delivery information, and offer proactive support to clients.

You will coordinate orders and deliveries with customers, transport, warehouse, and planning teams, handle rebates and commissions, and act as a backup for customs documentation, while working in a dynamic, team‑oriented environment.

Qualifications

• Higher education degree in a relevant field.
• Experience in customer service or back-office roles is preferred.
• Strong communication skills across multiple languages.
• Knowledge of transport coordination and customs procedures is an asset.
• Ability to work independently and in a team, under pressure.

Responsabilités

• Manage your own customer portfolio from A to Z.
• Coordinate orders and deliveries with customers and transport.
• Maintain regular communication with Sales, Warehouse, Supply Chain and Planning teams.
• Coordinate stock lot sales and ensure accurate administration and follow-up.
• Assist with transport orders, monitoring performance and reporting.

Connaissances

English

French

German

Communication skills

Formation

Higher education degree in a relevant field

Outils

SAP

Microsoft Office

Description du poste

Sioen Industries(www.sioen.com ) with headquarters in Ardooie, is a Belgian family owned, diversified companywith net sales of €510 million in 2020 and +4.500 employees. Sioen is a world market leader in coated technical textiles and technical apparel, protecting people and their belongings.The Coating division has an extensive portfolio of products and activities, and develops, produces and distributes yarns, fabrics and coated technical textiles in key markets like transport, industry, civil engineering & construction.

As a Back Office Responsible, you will be fully responsible for managing your own customer portfolio from A to Z. You will be the main point of contact for your clients, providing product and delivery information, as well as offering support and advice.

• You will process incoming customer inquiries and orders and coordinate deliveries with both customers and the transport department.
• You will get to know your customers well, allowing you to anticipate their needs and proactively support them in managing your order book.
• You will work closely with the Sales Managers and maintain regular communication with our warehouse, supply chain, and production planning teams to ensure the best possible customer experience.
• You will coordinate stock lot sales and ensure accurate administration and follow-up.
• You will support transport activities by arranging transport orders, monitoring performance, and preparing transport analyses and reports.
• You will calculate and maintain customer rebates and sales commissions, ensuring accuracy and timely reporting.
• You will act as a backup for customs-related documentation and export requirements.
• You will work closely with your teammates as a well-oiled machine. While you are primarily responsible for your own customer portfolio, you will also act as a backup for your colleagues when needed.

Profiel

• You have a higher education degree in a relevant field and preferably some practical experience in customer service.
• You are proficient in English, French and/or German, given our international presence. Additional languages are a plus.
• You have strong communication skills and enjoy finding the right solutions for customers.
• You have knowledge of transport coordination, customs procedures, and commercial administration (rebates and commissions), which is considered an asset.
• You thrive in dynamic and fast-paced environments, remaining flexible and composed under pressure.
• You enjoy working in a proactive, dynamic, and positive team and contribute to a pleasant and collaborative atmosphere.
• You have a structured approach, strong analytical skills, and the ability to work independently while taking initiative.
• You are proficient in Microsoft Office, and experience with SAP is a strong advantage.
• Atraffic-freeworkplace in Ardooie.
• Afull-time positionin a financially stable, growing family business with international reach.
• Anattractive salary packagewithfringe benefitssuch as meal vouchers, a 13th-month bonus, group insurance, the option for hospitalization insurance, bike leasing, and flexible compensation…
• Work in aninnovative companythat continuously invests in new products, facilities, and - most importantly - its people!
• Flexible working hoursto ensure a good work-life balance, freely scheduled leave, and the possibility to work from home after thorough on-the-job training.
• Continuous development and growth opportunitiesthrough both internal and external training.
• Room forpersonal initiative.
• Last but not least: fantastic,passioenate colleagueswho give their all every day!

Job introductie

Do you enjoy combining customer service with sales support and logistics? As a Back Office Responsible, you manage your own customer portfolio from A to Z, coordinate orders and deliveries, and ensure a smooth customer experience.

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