Customer Service Lead — End-to-End Order & ERP Management

Amcor; Gent; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

Amcor in Ghent is seeking a Customer Service Representative (CSR) to serve as the central point of contact for customers, ensuring a high-quality customer experience. The ideal candidate will have experience in packaging or manufacturing, strong communication skills, and be fluent in English and Dutch.

This permanent position requires excellent organizational skills, the ability to work independently, and a proactive approach to problem-solving in customer service.

Join Amcor to contribute to its operations while achieving personal and professional growth.

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Strong Excel skills appreciated.
• Fluent in English & Dutch, other languages nice to have.

Responsabilités

• Manage end to end order management from order placement to delivery.
• Coordinate with various functional areas to ensure customer expectations are fulfilled.
• Proactively looks for better ways of working to improve service to customers.

Connaissances

Customer Focused

Results Orientated

Excellent interpersonal and communication skills

Ability to build collaborative relationships

Excellent time management and organisational skills

Self-motivated

Formation

Experience in a similar position

Outils

SAP/ERP systems

Salesforce.com

Excel

Description du poste

Amcor in Ghent is seeking a Customer Service Representative (CSR) to serve as the central point of contact for customers, ensuring a high-quality customer experience. The ideal candidate will have experience in packaging or manufacturing, strong communication skills, and be fluent in English and Dutch.

This permanent position requires excellent organizational skills, the ability to work independently, and a proactive approach to problem-solving in customer service.

Join Amcor to contribute to its operations while achieving personal and professional growth.