Customer Service DACH for the Medical Sector

Jobat; Machelen; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Our client in Belgium is seeking a dedicated Customer Service DACH specialist for the medical sector. You will manage inquiries, provide timely information, and ensure correct order documentation to support healthcare providers in the DACH region.

You will coordinate with internal teams to address issues, monitor deliveries for customer satisfaction, and maintain precise records of all interactions and transactions.

Responsabilités

• Manage customer inquiries and provide accurate information in a timely manner.
• Process orders and ensure correct documentation for the medical sector.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Monitor and follow up on deliveries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Support customers with product-related questions and technical assistance.
• Identify opportunities for process improvements within customer service operations.
• Ensure compliance with industry regulations and company policies.

Description du poste

Our client is an international company specialized in medical supplies and accessories.

Jobomschrijving

As a Customer Service DACH for the medical sector your responsibilities are:

• Manage customer inquiries and provide accurate information in a timely manner.
• Process orders and ensure correct documentation for the medical sector.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Monitor and follow up on deliveries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Support customers with product-related questions and technical assistance.
• Identify opportunities for process improvements within customer service operations.
• Ensure compliance with industry regulations and company policies.