Customer Service DACH for the Medical Sector

Michael Page International (Belgium); Machelen; Sur place; EUR 38 000 - 52 000; Plein temps

Avantages offerts par ce poste

A team of international colleagues

Challenging and varied role

Complete salary package

Résumé du poste

Michael Page International (Belgium) is seeking a Customer Service professional specialized in the DACH region for the medical sector. You will handle inquiries, process orders, and collaborate with internal teams to ensure timely deliveries and accurate records.

The role requires German and English proficiency, solid customer service know-how, and the ability to manage multiple tasks while remaining compliant with industry regulations. A team-oriented, detail-focused mindset is essential.

Qualifications

• Proficiency in German and English, both written and spoken.
• Knowledge of customer service processes and tools.
• Experience in SAP is a big plus.
• Strong organizational and problem-solving skills.
• Attention to detail and ability to manage multiple tasks.
• Customer-oriented mindset with excellent communication.

Responsabilités

• Manage customer inquiries and provide accurate information in a timely manner.
• Process orders and ensure correct documentation for the medical sector.
• Coordinate with internal teams to resolve customer issues effectively.
• Monitor and follow up on deliveries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Support customers with product-related questions and technical assistance.
• Identify opportunities for process improvements within customer service operations.
• Ensure compliance with industry regulations and company policies.

Connaissances

German

English

Customer service

Organizational skills

Problem solving

Attention to detail

Communication skills

Outils

SAP

Description du poste

• International actor in medical supplies.
• Company with strong values, an international team, a good package.

About Our Client

Our client is an international company specialized in medical supplies and accessories.

Job Description

As a Customer Service DACH for the medical sector your responsibilities are:

• Manage customer inquiries and provide accurate information in a timely manner.
• Process orders and ensure correct documentation for the medical sector.
• Coordinate with internal teams to address and resolve customer issues effectively.
• Monitor and follow up on deliveries to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Support customers with product-related questions and technical assistance.
• Identify opportunities for process improvements within customer service operations.
• Ensure compliance with industry regulations and company policies.

The Successful Applicant

A successful Customer Service DACH for the medical sector should have:

• Proficiency in German and English, both written and spoken.
• Knowledge of customer service processes and tools.
• Experience in SAP is a big plus
• Strong organisational and problem-solving skills.
• Attention to detail and ability to manage multiple tasks simultaneously.
• Customer-oriented mindset with excellent communication skills.

What's on Offer

Our customer offers you:

• A team of international colleagues
• A challenging and varied role
• A complete salary package