Customer Relationship Manager

Black Pen Recruitment; West-Vlaanderen; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

Black Pen Recruitment is searching for a Customer Relationship Manager fluent in English to join the Brussels-based team. The role will be integrated with the Development team and require close cooperation with a major client’s IT team on site in Belgium.

The position is full-time and onsite in Brussels, with EU candidates only due to security clearance. Responsibilities include liaising with stakeholders, identifying business needs, documenting requirements, and contributing to the software

Qualifications

• University degree in IT and 8 years of IT experience.
• Excellent experience with managing stakeholders in large projects.
• Experience in negotiation with actors from the business and IT community.
• Experience with business administration or public relations studies/domain, customer relation and stakeholder management.
• Experience with preparation materials for meetings with committees/clients.
• Experience with meeting facilitation and communication handling.
• Good knowledge of large organization administrative business processes.
• Ability to give business and technical presentations.
• Excellent command of the English language.

Responsabilités

• Liaising with internal and external stakeholders.
• Identifying business needs and determining solutions to business problems.
• Create and maintain documentation of business requirements and solutions using appropriate documentation standards.
• Provide input for the software development process.
• Modelling business processes.
• Requirements/needs management and tracking.
• Risk analysis.

Connaissances

Stakeholder management

Presentations

English language

IT industry knowledge

Formation

University degree in IT

Description du poste

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

Our client currently has a vacancy for a Customer relationship manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Full time/Permanent

Location: Brussels, Belgium

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• University degree in IT combined with relevant IT professional experience of 8 years;
• Excellent experience with managing stakeholders in large project;
• Experience in negotiation with actors from the business and IT community;
• Experience with business administration or public relations studies/domain, customer relation and stakeholder management;
• Experience with preparation materials for meetings with committees/clients ;
• Experience with meeting facilitation and communication handling;
• Good knowledge of large organization administrative business processes;
• Ability to give business and technical presentations;
• Excellent command of the English language.

Responsibilities

• Liaising with internal and external stakeholders;
• Identifying business needs and determining solutions to business problems;
• Create and maintain documentation of business requirements and solutions using appropriate documentation standards;
• Provide input for the software development process;
• Modelling business processes;
• Requirements/needs management and tracking;
• Risk analysis.