Customer Relationship Manager (Information Technology/Software)

Black Pen Recruitment; West-Vlaanderen; On-site; EUR 60,000 - 90,000; Full time

Job summary

Black Pen Recruitment is seeking a Customer Relationship Manager fluent in English to join our Brussels-based client in an onsite role. The position is Full time/Permanent and based in Brussels, Belgium, with work carried out onsite at client premises or company facilities.

You will integrate into the Development team, working closely with a major client’s IT team on site, liaising with internal and external stakeholders and shaping business requirements for the software development process.

Qualifications

• University degree in IT with 8 years IT experience.
• Excellent experience with stakeholder management in large projects.
• Proven negotiation skills with business and IT actors.
• Experience with business administration or PR, customer relation, stakeholder management.
• Ability to prepare meeting materials and facilitate meetings.
• Good knowledge of large organization administrative processes.
• Excellent command of English.

Responsibilities

• Liaising with internal and external stakeholders.
• Identify business needs and determine solutions to business problems.
• Create and maintain documentation of business requirements and solutions.
• Provide input for the software development process.
• Modeling business processes.
• Requirements/needs management and tracking.
• Risk analysis.

Skills

Stakeholder management

Business communication

Presentation skills

Requirements gathering

Documentation

Education

University degree in IT

Job description

Our client, a leading Software, Information and Communication Technologies company, operates internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). Our client is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

Role Overview

Our client currently has a vacancy for a Customer relationship manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Job type: Full time/Permanent

Location: Brussels, Belgium

Workplace: Onsite

Please note that we can consider only EU candidates for this position due to security clearance.

Requirements

• University degree in IT combined with relevant IT professional experience of 8 years;
• Excellent experience with managing stakeholders in large project;
• Experience in negotiation with actors from the business and IT community;
• Experience with business administration or public relations studies/domain, customer relation and stakeholder management;
• Experience with preparation materials for meetings with committees/clients ;
• Experience with meeting facilitation and communication handling;
• Good knowledge of large organization administrative business processes;
• Ability to give business and technical presentations;
• Excellent command of the English language.

Responsibilities

• Liaising with internal and external stakeholders;
• Identifying business needs and determining solutions to business problems;
• Create and maintain documentation of business requirements and solutions using appropriate documentation standards;
• Provide input for the software development process;
• Modelling business processes;
• Requirements/needs management and tracking;
• Risk analysis.