Customer relationship manager

EUROPEAN DYNAMICS; Brussel Hoofdstad; On-site; EUR 70,000 - 95,000; Full time

Job summary

European Dynamics in Brussels, Belgium, is seeking a Customer Relationship Manager fluent in English to join our Development team on site or at client premises. You'll work closely with our major client’s IT team and internal stakeholders to understand needs and propose solutions.

The role emphasizes stakeholder management, formal documentation of requirements, and shaping software projects. Strong presentation and negotiation skills, plus experience in large organizations, are essential to

Qualifications

• University degree in IT with 13 years of IT project experience.
• Experience managing stakeholders in large projects.
• Excellent English communication and negotiation skills.

Responsibilities

• Liaise with internal and external stakeholders.
• Identify business needs and propose IT solutions.
• Document business requirements using standard formats.
• Provide input to the software development process.
• Model business processes and manage requirements.
• Perform risk analysis and track needs.
• Present business/technical material to committees/clients.

Skills

Stakeholder management

English language

Negotiation

IT knowledge

Education

University degree in IT

Job description

We currently have a vacancy for a Customer relationship manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company’s premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks

• Liaising with internal and external stakeholders;
• Identifying business needs and determining solutions to business problems;
• Create and maintain documentation of business requirements and solutions using appropriate documentation standards;
• Provide input for the software development process;
• Modelling business processes;
• Requirements/needs management and tracking;
• Risk analysis.

• University degree in IT combined with relevant IT professional experience of 13 years;
• Excellent experience with managing stakeholders in large project;
• Experience in negotiation with actors from the business and IT community;
• Experience with business administration or public relations studies/domain, customer relation and stakeholder management;
• Experience with preparation materials for meetings with committees/clients ;
• Experience with meeting facilitation and communication handling;
• Good knowledge of large organization administrative business processes;
• Ability to give business and technical presentations;
• Excellent command of the English language.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

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