Customer Operations Coordinator - Yogurt Kitchen

Adaequatio Services; Brussel; Sur place; EUR 38 000 - 54 000; Plein temps

Avantages offerts par ce poste

Permanent position

Competitive salary package

Ownership and autonomy

Direct collaboration with founders

Dynamic, supportive working env.

Résumé du poste

Yogurt Kitchen in Brussels is seeking a Customer Operations Coordinator to orchestrate order-to-delivery processes, ensuring top-notch service, smooth logistics and solid administrative follow-up. You will collaborate with customers, production partners, suppliers and founders to keep operations aligned each week.

The role emphasizes delivering outstanding customer experience, maintaining efficient daily operations, and supporting the commercial team as the company grows.

Qualifications

• Bachelor's degree or equivalent through experience.
• Experience in operational support, logistics, customer service or administrative role is an advantage.
• Strong organizational and planning skills.
• Excellent attention to detail.
• Ability to manage priorities and multiple deadlines.

Responsabilités

• Process customer orders and issue purchase orders.
• Coordinate and monitor weekly deliveries of products, equipment and consumables.
• Liaise with transport partners and solve operational issues when they arise.
• Monitor inventory levels and stock movements.
• Help ensure smooth day-to-day operational planning.
• Act as the primary contact for customers regarding operational and logistics questions.
• Resolve customer requests quickly and professionally.
• Maintain clear communication with internal teams.
• Prepare and send customer invoices.
• Follow up incoming payments and outstanding invoices.
• Support basic accounting administration.
• Create new customer records in the ERP system.
• Prepare and ship onboarding equipment.
• Draft and manage customer agreements.
• Source suppliers and purchase operational equipment.
• Prepare simple specifications and documentation when required.
• Coordinate production planning with manufacturing partners.
• Order raw materials, packaging and consumables.
• Receive deliveries and perform basic quality checks.
• Support colleagues whenever needed.
• Contribute ideas to improve processes and increase operational efficiency.

Connaissances

Organizational skills

Communication

Attention to detail

Multitasking

Problem solving

Customer service

Formation

Bachelor's degree or equivalent through experience

Outils

Microsoft Office (Excel)

ERP system

Description du poste

About Yogurt Kitchen

Yogurt Kitchen is a fast-growing Belgian start-up reinventing the way people enjoy yogurt.

Founded in 2020 and headquartered in Brussels, Yogurt Kitchen develops innovative, premium and zero-waste yogurt concepts for hotels, premium coffee bars, offices, events and healthy food concepts.

Through beautifully designed yogurt dispensers and creative topping solutions, Yogurt Kitchen combines sustainability, quality and customer experience. The yogurt is sourced from carefully selected local artisan producers, helping small-scale farmers deliver natural, organic and high-quality products to the professional market.

Today, Yogurt Kitchen is trusted by an increasing number of premium hospitality venues across Europe and continues to grow rapidly with an ambitious and passionate team.

Your Role

As Customer Operations Coordinator, you will play a central role in the day-to-day success of the business.

You will coordinate the complete order-to-delivery process while ensuring excellent customer service, smooth logistics and reliable administrative follow-up.

Working closely with customers, production partners, suppliers and the founders, you will make sure that everything happens at the right place, at the right time, every week.

Your work will have a direct impact on:

• delivering an outstanding customer experience
• ensuring efficient day-to-day operations
• supporting the commercial team and founders by keeping operations running smoothly
• helping the company continue its rapid growth

Your Responsibilities

Logistics & Operations

• Process customer orders and issue purchase orders
• Coordinate and monitor weekly deliveries of products, equipment and consumables
• Liaise with transport partners and solve operational issues when they arise
• Monitor inventory levels and stock movements
• Help ensure smooth day-to-day operational planning

Customer Service

• Act as the primary contact for customers regarding operational and logistics questions
• Resolve customer requests quickly and professionally
• Maintain clear communication with internal teams

Administration & Finance

• Prepare and send customer invoices
• Follow up incoming payments and outstanding invoices
• Support basic accounting administration

Customer Onboarding & Sales Support (approximately 2 days/week)

• Create new customer records in the ERP system
• Prepare and ship onboarding equipment
• Draft and manage customer agreements
• Source suppliers and purchase operational equipment
• Prepare simple specifications and documentation when required

Production & Procurement

• Coordinate production planning with manufacturing partners
• Order raw materials, packaging and consumables
• Receive deliveries and perform basic quality checks

Continuous Improvement

• Support colleagues whenever needed
• Contribute ideas to improve processes and increase operational efficiency
• Help build scalable ways of working as the company grows

What We're Looking For

We are looking for someone who enjoys making things happen.

Whether you have a few years of experience or have quickly developed strong operational skills in a dynamic environment, what matters most is your ability to organize, coordinate and deliver.

You are someone who:

• enjoys structured, organized work
• is proactive and solution-oriented
• communicates clearly and professionally
• is comfortable interacting with customers, suppliers and partners
• works accurately while keeping an eye on the bigger picture
• learns quickly and adapts easily in a growing company
• remains calm under pressure and knows how to prioritize when several things happen at once
• enjoys taking ownership and working autonomously
• likes improving processes rather than simply following them

Experience in operations, customer service, logistics, office management or administration is highly valued but no single career path is required.

Skills & Qualifications

• Bachelor's degree or equivalent through experience
• Experience in an operational support, logistics, customer service or administrative role is an advantage
• Good knowledge of Microsoft Office (especially Excel) and digital tools
• Experience with an ERP system is a plus
• Strong organizational and planning skills
• Excellent attention to detail
• Ability to manage priorities and multiple deadlines
• Strong stress management skills and the ability to remain composed in a fast-paced environment

Languages

• Fluent in French and English
• A good knowledge of Dutch is a plus

Perfect trilingual proficiency is not required. What matters most is being able to communicate confidently and build good relationships with customers and colleagues.

What Yogurt Kitchen Offers

Joining Yogurt Kitchen means becoming part of an entrepreneurial adventure where your work has visible impact every day.

We offer:

• A permanent position within a fast-growing Belgian start-up
• A competitive salary package
• A varied role with real ownership and autonomy
• Direct collaboration with the founders
• A dynamic, supportive and people-oriented working environment
• The opportunity to grow together with the company and progressively broaden your responsibilities
• The chance to contribute to a sustainable, innovative and premium food concept that is changing the way people enjoy yogurt