Customer Journey Expert - Operational Excellence - Tribe Home

ing; Brussel; On-site; EUR 65,000 - 95,000; Full time

Job summary

Tribe Home & Collections in Belgium is seeking a hands-on IT & business analyst to design end-to-end solutions and customer journeys within the Lead-to-Cash and lifecycle management domains.

You will translate business needs into clear IT deliverables, ensure a seamless employee and customer experience, and own the end-to-end roadmap from design through implementation, with strong stakeholder management and agile collaboration.

Qualifications

• Bachelor's or Master's degree and 3–5 years of relevant professional experience.
• Fluency in English and Dutch or French.
• Strong stakeholder management and communication skills.
• Experience translating business needs into IT deliverables.

Responsibilities

• Design end-to-end solutions and customer journeys for Lead-to-Cash and lifecycle management.
• Translate business needs into actionable IT deliverables and drive clear specifications.
• Ensure excellent employee and customer experience balancing usability, efficiency, and impact.
• Own roadmap end-to-end from design to implementation, including testing and stakeholder management.

Skills

Stakeholder management

IT architecture

Functional analysis

Agile methodologies

Cross-functional collaboration

Project management

Communication skills

Ownership & initiative

Education

Bachelor's or Master's degree

Job description

Your role & work environment: CJE Squad "Operational Excellence" [Belgium, full time]

Your key responsibilities

• You design end‑to‑end solutions and customer journeys that bring the dream home experience to life - seamlessly supporting both the Lead‑2‑Cash process and Customer‑In‑Life management.
• You translate business needs into clear, actionable requirements and shape them into well‑defined IT deliverables that guide development with precision.
• You ensure an excellent and reliable employee and customer experience, continuously balancing usability, operational efficiency and commercial impact.
• You take full end‑to‑end ownership of your roadmap - from initial design through implementation - including business and functional analysis, testing, and stakeholder management.

We look for:

You are a colleague with a natural talent for taking it on and making it happen - someone who brings energy, ownership and initiative to every challenge. You help others succeed, stay a step ahead, and consistently turn fresh ideas into meaningful impact. You thrive in a fast‑moving, complex environment where curiosity, adaptability and collaboration are essential. You listen actively, invest in others, challenge the status quo, and propose creative, well‑reasoned solutions that move the organisation forward.

More specifically, you bring:

• Proven experience in stakeholder management , with the ability to persuade, align, and secure commitment across diverse audiences.
• Strong affinity with IT architecture and feature‑level solution design , ensuring business requirements translate into robust and scalable delivery.
• Demonstrated experience in translating business requirements into functional analyses , delivering clear documentation to enable effective development execution.
• Proven track record in delivering new IT platforms within a modular architectural landscape.
• Experience with automation techniques , including AI-driven solutions, is considered a strong asset.
• Solid command of Agile ways of working , consistently applying Agile principles in day‑to‑day activities.
• Customer-, sales-, and employee‑centric mindset , thriving in cross‑functional collaboration environments.
• Strong project management capabilities , with the ability to steer complex initiatives end‑to‑end.
• Solution‑oriented mindset , relentlessly focused on achieving the best outcome, including thinking beyond conventional approaches.
• Excellent communication skills , both written and verbal.
• High level of ownership and drive , with the ambition to create tangible impact for customers and employees.
• Courage to speak up , challenge assumptions, and bring clarity to complex situations.
• Fluency in English and either Dutch or French.
• Bachelor's or Master's degree , complemented by 3 to 5 years of relevant professional experience.

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• The possibility to actively steer the digitalization of customer and employee facing journeys
• An informal, dynamic environment with innovative colleagues supporting your endeavors
• A progressive and agile way of working, where new ideas are valued ahead of convention
• A well‑functioning multi‑cultural team with a good team spirit

Furthermore, within Tribe Home & Collections, you can count on a range of opportunities to invest in your personal and professional growth with:

• High priority on craftsmanship and learning: we prioritize learning and development and help you to achieve your personal goals in this matter
• We actively support your ambitions beyond your role (OHI-ambassadors,