Customer Care & SRS Project Coordinator

Victaulic; Nazareth; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Meal vouchers

Eco vouchers

Job summary

Victaulic is seeking a Customer Care Project & SRS Coordinator to partner with management in developing and assisting in Project coordination and linking Customer Care with VDC (Virtual Design and Construction).

You will liaise with Sales Admin, VDC, Operations and Sales to ensure smooth project handling from quotes to orders, monitor material availability, and support customer satisfaction while upholding company policies.

Qualifications

• Fluency in English; additional languages are a plus.
• Proficient in MS Office and ERP systems.
• Customer, goal and detail oriented.
• Willing to travel overnight occasionally.

Responsibilities

• Liaise with Sales Admin project coordination team and VDC to manage quotes and orders for Site Ready Solutions projects.
• Coordinate with Operations and Sales management to ensure timely project handling and follow-up.
• Monitor material availability and expedite items as needed; follow up thoroughly.
• Coordinate with Supply Chain and SRS Team to ensure timely material availability.
• Ensure customer satisfaction and company profitability by adhering to policies and procedures.
• Assist Customer Care in analyzing and resolving customer requests with training/development teams.
• Support Customer Care training and development team and assist in various tasks as assigned.

Skills

MS Office

ERP

Attention to detail

Cross-functional

Job description

Victaulic is seeking a Customer Care Project & SRS Coordinator to partner with management in developing and assisting in Project coordination and linking Customer Care with VDC (Virtual Design and Construction).

You will liaise with Sales Admin, VDC, Operations and Sales to ensure smooth project handling from quotes to orders, monitor material availability, and support customer satisfaction while upholding company policies.