Customer Care Project & SRS Coordinator - Global Growth

Victaulic Company; Nazareth; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Meal vouchers

Eco vouchers

Job summary

Victaulic is seeking a Customer Care Project & SRS Coordinator to partner with the management team to develop and assist in the Project coordination & link Customer Care - VDC (Virtual Design and Construction).

You will liaise with the Sales Admin team, Operations and VDC to ensure smooth project handling, quotes and orders, and monitor material availability. You will support training, drive customer satisfaction, and help ensure profitable operations across the organization.

Qualifications

• Proficient in MS Office (Word, Excel) and ERP systems.
• Customer-, goal- and detail-oriented.
• Willing to travel overnight infrequently.
• Fluency in English; additional languages are an asset.
• Strong interpersonal, communication and presentation skills.
• Ability to work cross-functional.

Responsibilities

• Liaise with Sales Admin and VDC to handle Site Ready Solutions projects, including quotes and orders.
• Coordinate with Operations and Sales management to ensure timely project handling.
• Monitor material availability and expedite items as required.
• Coordinate with Supply Chain and SRS Team for timely material availability.
• Ensure customer satisfaction and profitability by following policies and procedures.
• Assist Customer Care with analyzing and resolving inquiries with the Training and development team.
• Support Customer Care Training and development team.
• Assist in various tasks, projects and responsibilities as assigned by Customer Care management.

Skills

Microsoft Office

ERP

Customer oriented

Detail oriented

Communication skills

Presentation skills

Cross-functional collaboration

Tools

ERP system

Job description

Victaulic is seeking a Customer Care Project & SRS Coordinator to partner with the management team to develop and assist in the Project coordination & link Customer Care - VDC (Virtual Design and Construction).

You will liaise with the Sales Admin team, Operations and VDC to ensure smooth project handling, quotes and orders, and monitor material availability. You will support training, drive customer satisfaction, and help ensure profitable operations across the organization.