Customer Care Intern

Cohabs; Brussel; Sur place; EUR 8 600 - 10 000; Plein temps

Avantages offerts par ce poste

Salary 850€ / month

Starting January 2027

Internship contract

Résumé du poste

Cohabs is seeking a Customer Care Intern in Brussels to help deliver an outstanding daily experience to our members, keep our houses running smoothly, and support continuous improvement of operations. You’ll build strong relationships with members, manage external service providers, and contribute to weekly reporting while learning how Cohabs scales its community-driven operations.

Starting January 2027, this internship offers hands-on learning in a fast-growing company with a monthly stipend of

Qualifications

• Experience solving practical problems in a dynamic setting.
• Ability to work independently and escalate when needed.
• Strong communication and organizational skills.
• Fluent in French and English, both written and spoken.
• Proactive mindset with willingness to learn on the job.

Responsabilités

• Enhance member experience by addressing daily needs and improving service.
• Build relationships with members through clear, empathetic communication.
• Manage external service providers and help optimize costs.
• Respond quickly to issues and implement practical solutions.
• Research and compare suppliers to secure best value for Cohabs.
• Deliver structured weekly reports on tasks and projects.
• Conduct regular property checks to maintain Cohabs’ quality standards.

Connaissances

Problem solving

Autonomous

Team player

Bilingual French/English

Hands-on learner

Formation

Pursuing higher education in Operations or Business

Description du poste

At Cohabs, we don’t just create places to live; we create communities where people feel at home. We are looking for a Customer Care Intern to help us deliver an outstanding daily experience to our members, keep our houses running smoothly, and support the continuous improvement of our operations.

What You’ll Be Doing

• Member Experience: Ensure high levels of member satisfaction by improving the daily experience and addressing their needs proactively.
• Community Builder: Build strong relationships with members through clear, empathetic, and proactive communication.
• Supplier Manager: Manage external service providers, negotiate contract terms, and help optimize operational costs.
• Problem Solver: React quickly to operational issues and implement practical, straightforward solutions.
• Supplier Scout: Research and compare new suppliers across different sectors to secure the best value for Cohabs.
• Reporting Pro: Deliver structured weekly reports covering daily tasks, team progress, and special projects.
• Property Checker: Conduct regular property checks to ensure our houses are well-maintained and meet Cohabs’ quality standards.

What We’re Looking For

• Relevant Background: You are currently pursuing higher education in Operations, Business, or a related field.
• Problem Solver: You have a practical, solution-oriented mindset and can easily improvise when unexpected situations arise.
• Autonomous & Accountable: You work independently and know when to elevate key decisions to your Manager.
• Hands-On Learner: You are eager to learn both in the office and on the field.
• Team Player: You are willing to adapt your priorities and jump in to support the team when urgent operational matters arise.
• Organization Pro: You are highly organized, detail-oriented, and committed to high-quality standards.
• Entrepreneurial Mindset: You are a driven self-starter who takes ownership and is motivated to deliver great results.
• Continuous Improver: You are curious, innovative, and always looking for ways to improve processes.
• Bilingual Superstar: You are fully fluent in French and English, both spoken and written.

Looking for more than just a job? Come create unforgettable experiences with us!

• Starting date: January 2027
• Salary to expect: 850€ / month
• Contract type: Internship

Company description

Cohabs was founded in 2016 with one mission: rethinking shared living by creating spaces designed for unforgettable moments.

In 2026, we proudly celebrate 10 years of turning that vision into reality! A decade of growth, community, and countless memories.

From our first home in Brussels, we’ve expanded to New York, Paris, Madrid, Luxembourg, London, Milan, Washington DC, and Marseille.

Looking ahead, our ambition is to reach 12,500 beds across 11 markets and multiple urban living product lines by 2030. Here’s to the next decade of unforgettable moments!