Customer Care Agent

Mobile Vikings; Limburg; Hybride; EUR 26 000 - 32 000; Temps partiel

Résumé du poste

Mobile Vikings is seeking a Customer Care Agent to be the voice of the company for Vikings across Dutch, French and English. The role combines helpdesk support with social media engagement, memes, and quick, clear responses to inquiries.

You’ll be part of a diverse team, working Monday to Friday, with 32-40 hours per week and a hybrid office setup — at least 2 days in the office with a vibrant, modern workspace and a culture that values the voice of the Vikings.

Qualifications

• Fluent in English, French and Dutch; comfortable switching languages.
• ,

Responsabilités

• Help Vikings with issues or questions.

Connaissances

Multilingual support

Customer service

Team player

Social media support

Formation

Bachelor's degree preferred

Description du poste

• talking, and lots of it. You’re the voice of our company, the person our Vikings reach out to when their world comes falling apart because their mobile data no longer works. Yes, people still use their phone for calling!
• being versatile. One minute, you’re helping someone in Dutch for an issue you’ve dealt with a thousand times, the next you’re figuring out an obscure problem with an even more obscure device in French or helping out your colleagues handle the social media feed. Anyone who thinks racing and sports are adrenaline-fueled has never worked in Customer Care.
• being a teamplayer. Being a Customer Care Agent at Mobile Vikings means being part of a team of the Nicest People in the World. They might also be slightly crazy. And mostly communicate in memes and GIFs. It’s all good.

Your main responsibilities are...

• to help our Vikings with any issues or questions they might face.
• to get our ever overflowing mailbox to a nice, round zero. Otherwise, no treats!
• to write clear and concise 280 character tweets that answer our Vikings’ questions ànd make them laugh. Ideally with memes. Or as people usually call it, social media support.
• to keep your eyes peeled and to notice what could make life for our Vikings easier or better. Take the steps necessary to make it happen.
• to be the voice of the company to our Vikings, and the voice of the Vikings to the company. We have a flat organisational structure, so everyone’s thoughts and ideas count. We’re curious to see if yours have merit, too!

Because you're the one...

• who switches languages without blinking parce que c’est si gemakkelijk voor jou. So English, French and Dutch.
• who knows procedures and rules aren’t stifling, scary things, but help you make sure you’re doing a top notch job!
• who preferably has a professional bachelor, but we won’t begrudge you a Master if you have one. Or if you didn’t study, but are awesome as is.
• who looks forward to learning the ropes on the job – because you really like helping people.
• who’s looking for a part-time or full-timejob (32-40 hours)
• From Monday to Friday
• who, after reading all this, says “This is it!”
• The possibility to make a difference all while rocking an empowering role! At Mobile Vikings, we work hard, but the right to disconnect is equally important!
• The chance to work in a cool office at least 2 days a week. Just imagine walking into a space that is thoughtfully designed with modern aesthetics and vibrant colors. Our offices are not only functional, they are an extension of our company culture.
• The best colleagues from around the world and with the most diverse interests and passions. Although we have a very diverse group, our company language is English, but we also speak in puns and memes ;).
• Let’s not forget the delicious coffee accompanied with the (more than) occasional snacks.

Is this al you ever hoped for?