Customer Care Agent - Weekend Shift

Mobile Vikings nv; Limburg; Hybride; EUR 27 000 - 36 000; Temps partiel

Avantages offerts par ce poste

Phone budget

Office culture and snacks

Résumé du poste

Mobile Vikings nv is seeking a Customer Care Agent to assist Vikings across Dutch, French, and English channels. You’ll resolve issues, manage social media queries, and craft concise tweets that entertain and inform. You’ll contribute to a dynamic team in a vibrant office environment.

This role offers 32–40 hours per week, with options Tuesday–Saturday or Sunday–Thursday. You will be the voice of the company and advocate for customers, while continuously learning and growing within the team.

Qualifications

• Bachelor's degree preferred; Master accepted.
• Fluent in English; Dutch and French appreciated.
• Strong desire to help people and learn on the job.

Responsabilités

• Help our Vikings with issues or questions.
• Keep mailbox to zero; handle inquiries efficiently.
• Write concise 280-character tweets for social media support with memes where possible.
• Observe and propose improvements to make life easier for Vikings.
• Be the voice of the company and the Vikings, collaborating across teams.

Connaissances

Customer care

Multilingual communication

Social media support

Problem solving

Formation

Bachelor's degree (preferred)

Outils

CRM software

Social media management tools

Description du poste

• talking, and lots of it. You’re the voice of our company, the person our Vikings reach out to when their world comes falling apart because their mobile data no longer works. Yes, people still use their phone for calling!
• being versatile. One minute, you’re helping someone in Dutch for an issue you’ve dealt with a thousand times, the next you’re figuring out an obscure problem with an even more obscure device in French or helping out your colleagues handle the social media feed. Anyone who thinks racing and sports are adrenaline-fueled has never worked in Customer Care.
• being a teamplayer. Being a Customer Care Agent at Mobile Vikings means being part of a team of the Nicest People in the World. They might also be slightly crazy. And mostly communicate in memes and GIFs. It’s all good.

Your main responsibilities are

• to help our Vikings with any issues or questions they might face.
• to get our ever overflowing mailbox to a nice, round zero. Otherwise, no treats!
• to write clear and concise 280 character tweets that answer our Vikings’ questions ànd make them laugh . Ideally with memes. Or as people usually call it, social media support.
• to keep your eyes peeled and to notice what could make life for our Vikings easier or better. Take the steps necessary to make it happen.
• to be the voice of the company to our Vikings, and the voice of the Vikings to the company. We have a flat organisational structure, so everyone’s thoughts and ideas count. We’re curious to see if yours have merit, too!

Because you're the one

• who switches languages without blinking parce que c’est si gemakkelijk voor jou. So English, French and Dutch.
• who knows procedures and rules aren’t stifling, scary things, but help you make sure you’re doing a top notch job!
• who preferably has a professional bachelor, but we won’t begrudge you a Master if you have one. Or if you didn’t study, but are awesome as is.
• who looks forward to learning the ropes on the job – because you really like helping people.
• who’s looking for a part-time or full-time job (32-40 hours)
  • From Tuesday to Saturday or Sunday to Thursday
• who, after reading all this, says "This is it!"
• The possibility to make a difference all while rocking anempowering role!At Mobile Vikings, we work hard, but the right to disconnect is equally important!
• The chance to work in a cool office at least2 days a week. Just imagine walking into a space that is thoughtfully designed with modern aesthetics and vibrant colors. Our offices are not only functional, they are an extension of ourcompany culture.
• The best colleagues from around the world and with the most diverse interests and passions. Although we have a very diverse group, our company language is English, but we also speak in puns and memes ;).
• Let’s not forget the delicious coffee accompanied with the (more than) occasional snacks.

Rest assured with these perks

The Great Culture

A dynamic company culture with a great energetic vibe.

A Competitive Salary

With an extensive package of extra legal benefits.

The People

Awesome human beings who share knowledge and aren’t afraid of challenging you.

The Brains

Develop your talent on the job.

The Phone Budget

You get a phone and a fixed internet line. Duh. Being a telco operator and all that.

Is this not quite the job for you, but do you know the perfect person?