Customer Advisory & Growth Strategy Consultant

3700 Accenture N.V. Company; Sint-Jans-Molenbeek; Sur place; EUR 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

13th month pay

Holiday allowance

Laptop

Hospitalization insurance

Bonus program

Training & learning opportunities

Green mobility

Flexrewards

Discount program

Employee shares purchase plan

Eco-cheques

Résumé du poste

Accenture Song in Belgium is seeking a Customer Advisory Consultant to shape client agendas, deliver data-driven insights and lead workstreams across strategic initiatives. You will work within a multidisciplinary team to craft actionable, data-driven recommendations and help our clients realize value through improved customer experiences.

You will coach analysts, collaborate with clients, and contribute to thought leadership by sharing knowledge on the latest trends in customer strategy and

Qualifications

• 3-5 years of experience
• Demonstrate prior consulting experience or have a relevant project management background
• Master’s degree in Applied Economics, Commercial Engineering or equivalent
• Former business school students or MBA students
• Functional experience with growth, go-to-market, commercial, customer & distribution strategies
• Experience in digital/Strategic transformation programs & value realization, operating model redesigns or service designs
• Experience in Business analysis, process design, customer journey and maturity assessment
• High competence in preparing materials and performing presentations required (MS Office PowerPoint, Excel, Word)
• Proven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops
• Ability to effectively lead a workstream within a broader project scope
• First class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner
• Technology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Engagement centers, conversational AI & chat, customer portals etc.
• Entrepreneurial spirit
• Effective communication in Dutch or French, and English

Responsabilités

• Drive business development opportunities and deliver innovative solutions for clients
• Develop data-driven insights and recommendations for complex customer challenges
• Lead and deliver workstreams with collaboration from the client
• Coach analysts and junior consultants to develop their strengths
• Contribute to thought leadership by publishing and sharing knowledge

Connaissances

Consulting experience

Growth & GTM strategy

Digital transformation

Business analysis

Process design

Customer journey

Presentation skills

Storytelling

Leadership of workstreams

Communication skills

CRM platforms knowledge

Marketplaces & eCommerce

Conversational AI & chat

Customer portals

Entrepreneurial spirit

Multilingual (Dutch/French/English)

Formation

Master’s degree in Applied Economics or Commercial Engineering

MBA or business school background

Outils

MS Office (PowerPoint, Excel, Word)

Description du poste

Accenture Song in Belgium is seeking a Customer Advisory Consultant to shape client agendas, deliver data-driven insights and lead workstreams across strategic initiatives. You will work within a multidisciplinary team to craft actionable, data-driven recommendations and help our clients realize value through improved customer experiences.

You will coach analysts, collaborate with clients, and contribute to thought leadership by sharing knowledge on the latest trends in customer strategy and