Customer Technology & Advisory Manager

3700 Accenture N.V. Company; Sint-Jans-Molenbeek; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

13th month + holiday allowance

20 + 12 holidays

Laptop and smartphone

Hospitalization insurance

Bonus program

Training & learning opportunities

Green mobility program

Flexrewards

Discount program

Employee shares purchase plan

Eco-cheques

Résumé du poste

Accenture Song in Belgium seeks a Customer Advisory Manager to lead end-to-end advisory engagements with major clients, shaping customer strategies and delivering innovative solutions. You will manage a team of advisory professionals, develop data-driven insights, and collaborate with clients to drive growth and value through customer experience enhancements.

The role blends thought leadership, executive-facing work, and opportunities to publish insights while mentoring analysts in a fast-paced,

Qualifications

• Minimum 5-7 years of work experience, preferably related to customer sales & service topics.
• Proven consulting experience or have a relevant project management background.
• Functional experience with growth, go-to-market, commercial, customer & distribution strategies.
• Experience in digital/strategic transformation programs & value realization, operating model redesigns or service designs.
• Experience in business analysis, process design, customer journey and maturity assessment.
• Proven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops.
• First class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong mentoring & coaching skills with the ability to motivate and inspire teams to achieve targets and to lead a workstream within a broader project scope.
• Technology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Engagement centers, conversational AI & chat, customer portals etc.

Responsabilités

• Drive business development opportunities and deliver innovative and action-oriented business solutions and strategies for our leading clients.
• Responsible for managing a team of advisory professionals, fostering a culture of excellence, and developing strategic initiatives to expand our market presence.
• Develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda.
• Lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client.
• With a people-first mindset, you coach and mentor analysts and consultants to support them in further developing their strengths.
• Much of the work we do is at the cutting edge of innovation and thinking.
• We involve our people in the latest and newest innovative trends, and they largely contribute to publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues.

Connaissances

Customer sales

Consulting experience

Growth strategy

Go-to-market

CRM platforms

Data-driven insights

English proficiency

Team leadership

Outils

CRM platforms

Marketplaces

eCommerce

Customer analytics

Engagement centers

Conversational AI

Customer portals

Description du poste

Are you ready to take on a new challenge & join our Sales & Service team as a Customer Advisory Manager?

Key Responsibilities

• Support in shaping the agenda of multiple C-level positions on the customer agenda.
• Operate with a client-first mindset and shape the path to deliver successful outcomes by communicating in a concise way with all our clients.
• Design customer experience to unlock growth and trapped value.
• Design the customer roadmap through identifying needs and translating these into concrete projects & requirements.
• Manage end to end customer engagements, including structured planning and governance.
• Coach and support our team in delivering client work as well as help them in their career evolutions.
• Conduct assessments to help to identify vulnerabilities, challenges, and opportunities in the current state of our clients.
• Help our clients to gain deeper insights in the customer and their needs, behaviors, and frustrations, to define a customer strategy and differentiated value propositions.
• Demonstrate strong analytical skills by developing financial models and business cases, measuring the value generated from improved customer experience and/or reduced cost-to-serve.
• Quickly absorb information and can understand and structure complex problems.
• Keep on reading to learn more about the job, your future colleagues & all that Accenture has to offer!

Your job

• You will be involved in driving business development opportunities and will focus on delivering innovative and action-oriented business solutions and strategies for our leading clients.
• You will be responsible for managing a team of advisory professionals, fostering a culture of excellence, and developing strategic initiatives to expand our market presence.
• Together with your project team, you will develop data-driven insights and formulate recommendations to solve complex challenges on the customer agenda.
• You will lead and deliver workstreams to drive the ambitioned outcomes, in continuous collaboration with the client.
• With a people-first mindset, you coach and mentor analysts and consultants to support them in further developing their strengths.
• Much of the work we do is at the cutting edge of innovation and thinking.
• We involve our people in the latest and newest innovative trends, and they largely contribute to publishing and sharing this knowledge as thought leadership to benefit clients, industry, and fellow colleagues.

Your team Accenture Song is world’s largest tech powered creative agency focused on executive-level effort to deliver outstanding creative customer experiences for our clients. You will be part of an exciting environment as we have the energy and pace of a start-up, merged with the stability of a well-established Accenture consultancy. Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song. Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X. Your background

Qualifications

• Minimum 5-7 years of work experience, preferably related to customer sales & service topics.
• Demonstrate prior consulting experience or have a relevant project management background.
• Functional experience with growth, go-to-market, commercial, customer & distribution strategies.
• Experience in digital/strategic transformation programs & value realization, operating model redesigns or service designs.
• Experience in business analysis, process design, customer journey and maturity assessment.
• Proven presentation and storytelling skills, personal impact and confidence to lead meetings, presentations and workshops.
• First class written and verbal communication skills; the ability to articulate complex problems and solutions in a simple, logical and impactful manner.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong mentoring & coaching skills with the ability to motivate and inspire teams to achieve targets and to lead a workstream within a broader project scope.
• Technology knowledge of CRM platforms, Marketplaces, eCommerce, customer analytics solutions, Engagement centers, conversational AI & chat, customer portals etc.
• Effective communication in Dutch or French, and English.

Our offer

At Accenture, we are committed to creating an inclusive and supportive workplace that values diversity and promotes growth for all. As you join our global company with a world-class brand and reputation, we want to assure you that you will be part of a vibrant, diverse workplace culture. We firmly believe in openness and honesty, fairness and equality, and we celebrate the unique contributions of every individual. We are dedicated to getting to know the real you and supporting your personal and professional growth, so you can excel in whatever you're great at. At Accenture, learning is a continuous journey, and we provide numerous learning opportunities, both formal and informal, to enhance your role-specific skills and expertise. Beyond the impactful work we do for our clients and the nurturing work environment we provide, we offer a range of excellent employee benefits designed to cater to your diverse needs and well-being.

Benefits

• 13th month + holiday allowance: Ensuring financial stability and recognition for your hard work.
• 20 + 12 holidays: Providing ample time to recharge and spend quality moments with loved ones.
• Laptop and smartphone: Equipping you with the necessary tools to excel in your role, regardless of location.
• Hospitalization insurance and extensive group insurance package: Prioritizing your health and well-being, so you can focus on what matters most.
• Bonus program: Recognizing and rewarding your exceptional contributions to the team's success.
• Training & learning opportunities: Encouraging continuous growth and skill development to reach your full potential.
• Green mobility program: Supporting environmentally friendly commuting options like e-bikes, public transport, bike 2 work allowance, and more.
• Flexrewards: Empowering you to customize your rewards package with our flexible benefits tool to suit your individual needs.
• Discount program: Offering discounts at your favorite (online) shops, so you can enjoy life outside of work.
• Employee shares purchase plan: Providing an opportunity to become a stakeholder in the company's success.
• Eco-cheques: Promoting sustainable living and environmentally conscious choices.
• And many more!

Interested?

Are you ready to join Accenture for a career where you can be yourself and do what you love?

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture