Senior Consultant: Customer Growth & Transformation (Remote)

BDO Belgium; Brussel Hoofdstad; Hybride; EUR 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

Remote work opportunities

Career development

Résumé du poste

BDO Belgium is seeking a Senior Consultant Strategy & Transformation – Customer & Commercial Growth to drive optimization of customer experiences and growth for financial institutions. You will guide transformation projects, advise on digital journeys, and shape distribution models across both physical and digital channels.

The role emphasizes cross-functional collaboration, budget oversight, and delivering strategic insights to improve commercial performance.

Qualifications

• 3-5 years of experience in management consulting or the financial sector.
• Strong analytical skills to translate market trends and customer data into strategic insights.
• Experience in project management, including leading cross-functional teams and managing budgets.
• Thorough knowledge of products such as investments, loans, insurance, and related regulations (such as MiFID II).
• Customer-focused mindset with experience in developing customer-centric strategies and optimizing customer journeys.
• Excellent communication skills and experience in stakeholder management.
• Fluent in Dutch or French with good knowledge of the other language, and excellent proficiency in English.

Responsabilités

• Advise clients on digital customer journeys, distribution strategies, and sales optimization within domains such as daily banking, lending, investments, and insurance.
• Develop and implement strategies for distribution networks, both physical and digital, including branches, independent agents, brokers, and online channels.
• Analyze customer behavior and interactions to gain insights for improving customer experiences and optimizing commercial processes.
• Support clients in end-to-end transformation projects, including project management, risk analysis, compliance, and budget management.
• Collaborate with stakeholders such as relationship managers, marketing, IT, and compliance to develop and implement customer-focused solutions.
• Monitor the performance of distribution and sales channels and identify opportunities for optimization.
• Coach junior profiles and contribute to knowledge sharing within the team.

Connaissances

Management consulting

Financial sector

Digital transformation

Commercial strategy

Customer journey optimization

Project management

Budget management

MiFID II knowledge

Stakeholder management

Analytical skills

English proficiency

Dutch or French

Description du poste

BDO Belgium is seeking a Senior Consultant Strategy & Transformation – Customer & Commercial Growth to drive optimization of customer experiences and growth for financial institutions. You will guide transformation projects, advise on digital journeys, and shape distribution models across both physical and digital channels.

The role emphasizes cross-functional collaboration, budget oversight, and delivering strategic insights to improve commercial performance.