CS AGENT NL-EN (BUCHAREST - ROMANIA)

Gaming1; Luik; Hybride; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Hybrid working model

International environment

Competitive salary and benefits

Résumé du poste

Gaming1, a leader in online and land-based gaming, is seeking a Customer Service Agent who speaks Dutch and English to join its team.

You will handle inquiries by email, phone or chat, maintain customer data, resolve issues and support 24/7 service across multiple shifts, delivering high-quality responses and safeguarding Gaming1's reputation.

This role offers an international environment, cross-team collaboration and opportunities for growth within a fast-growing, values-driven company.

Qualifications

• Fluent in Dutch (native level) and English, both written and spoken.
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Responsabilités

• Provide detailed and quality responses via email, phone or chat to customers.
• Register, monitor and resolve customer requests and platform problems.
• Evaluate whether to respond directly or escalate to another service.
• Meet individual and KPI targets set by management.
• Pre-analyze and report technical issues following incident management procedures.
• Support is provided across 24-hour shifts by various teams.

Connaissances

Dutch

English

Customer service experience

IT tools proficiency

Outils

Word

Excel

Outlook

Description du poste

With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs.

As part of its sustained growth, Gaming1 is looking for a Customer Service Agent who speaks Dutch and English to join its team in Romania.

The Customer Agent is responsible for the quality of the work performed and organizes its activity efficiently, in order to achieve the objectives of the department; is responsible for managing the customer database in an efficient manner.

YOUR ROLE

• Give playersa detailed and quality response, by email, phone or chat, to any questions or requests about the game platform in order to maintain a high level of satisfaction with G1's customer service as well as the company’s good image.
• Ensurethe registering, monitoring and resolutionof requests and potential problems that players encounter in their daily use of the game platform.
• Evaluatethe possibilityof providing a direct response or transferring the request to another service.
• Reachthe individual and collective objectives(KPI) set by management.
• Acceptfeedback and respect the implementationof improvement plans.
• Preanalyzeand report technical issueson the various game sites following the incident management (IM) procedure.
• Take ondifferent schedulesas support is guaranteed 24 hours a day by various teams.

YOUR PROFILE

• Fluent in Dutch (native level) and English, both written and spoken
• Previous professionalexperience in (online) customer serviceor in another sector linked to the service industry (casino, gaming hall, reception, hospitality, guide, etc.)
• Good command ofIT toolssuch asWord,ExcelandOutlook, as well as any other online communication software
• Goodwriting abilityand ability toeasily use online communicationsoftwareand ticket management systems
• Good command ofIT tools: knowledge of shortcuts, multitasking and working on several screens
• Service and customer satisfaction oriented. Empathetic and diplomatic

WHAT WE OFFER

As well as enjoying a unique experience - centered around our values of Pleasure, Team Spirit, Performance, Boldness and Integrity- alongside 1.600 colleagues worldwide, you'll have the opportunity to contribute to the international development of a fast-growing family company.

Joining Gaming1 means becoming part of a human and entrepreneurial adventure where people are empowered to make an impact, grow and succeed together.

We offer:

• the opportunity to work on ambitious international projects within a solid and growing group
• a collaborative and high-performing work environment
• leadership based on trust, autonomy, talent and shared values
• continuous learning and career development opportunities through training and internal mobility
• a competitive salary and benefits package aligned with the local market
• a hybrid working model, with the possibility to work remotely up to 50% of your working time
• an international and collaborative environment where people come first