Quality Manager Ghent-Zeehaven &Eke

Amcor; Eke; On-site; EUR 90,000 - 120,000; Full time

Job summary

Amcor Gent-Zeehaven and Amcor Eke are seeking a Quality Manager to lead the quality policy, day-to-day operations and continuous improvement across two blow molding sites in the Ghent region.

You will oversee product and process quality, ensure compliance with standards, and drive customer satisfaction while maintaining a strong presence on the shop floor and collaborating with MT+ for strategic objectives.

Qualifications

• At least five years of relevant professional experience.
• Knowledge of or experience with 8D, 5 Whys and Ishikawa analysis.
• Familiar with digital systems for quality management, reporting and process monitoring; Barco BMS and Bizzmine are assets.
• Pragmatic, results‑oriented, able to set priorities in a dynamic environment.
• Systematic analysis of quality issues and root-cause identification.
• Hands-on, results-driven with a forward-looking vision.
• Ability to switch between strategic, tactical and operational levels.
• Strong data analysis skills and translating trends into actions.
• Performs well under pressure with a collaborative mindset.
• Excellent Dutch and fluent English communication.
• Team player who encourages cross‑department collaboration.
• Owns decisions and aligns quality objectives with operations.

Responsibilities

• Safety is your top priority with a safe working environment.
• Present on the shop floor daily and actively monitor quality across Ghent and Eke.
• Set priorities with pragmatic analysis and efficient use of resources.
• Manage customer complaints from analysis to corrective actions with timely feedback.
• Overall responsibility for day-to-day quality operations at both sites.
• Monitor quality performance: complaints, defects, rework, response times.
• Apply 8D, 5 Whys and Ishikawa to drive improvements.
• Review and update control plans, inspections, work instructions and procedures.
• Drive process improvements with Production Manager and R&D input.
• Coach and lead direct reports and ensure accountability.
• Collaborate with colleagues across production departments.
• Member of the MT+ management team contributing to operational objectives.

Skills

Operational mindset

Quality systems

Data analysis

Structured problem solving

Dutch and English fluency

Cross-functional collaboration

Leadership

Prioritization

Tools

Barco BMS

Bizzmine

Job description

Department: Operations/Production/Manufacturing

Full-time or Part-time: Full-Time

Job Type: Employee

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Location: Amcor Gent-Zeehaven and Amcor Eke

Line Manager’s Job Title : General Manager Amcor Gent-Zeehaven/Eke

Contract Type: Full-time/permanent

Job Purpose

As Quality Manager, you will be responsible for the quality policy, day-to-day quality operations and the continuous improvement of quality processes across two blow moulding production sites in the Greater Ghent region.

You will oversee product and process quality, ensure compliance with applicable quality standards and drive customer satisfaction.

You will combine a strong operational presence on the production floor with an analytical and strategic approach to quality management. You will be highly visible on the shop floor on a daily basis, closely monitoring quality issues and ensuring that deviations are not only corrected but also systematically prevented from recurring.

Job Dimensions & Scope

Amcor Gent-Zeehaven and Amcor Eke NV are part of the Amcor Global Group, a leading player in the European market for the manufacture of recyclable plastic bottles using extrusion blow molding technology. Both sites employ approximately 220 people and have been developing an impressive range of plastic packaging solutions for customers across various sectors for over 65 years. They manufacture a wide variety of packaging products for use across different industrial segments.

You will lead the internal quality team, develop your employees’ skills and foster a quality culture built on ownership, collaboration and continuous improvement. In doing so, you will work closely with the various departments and management team to embed quality sustainably throughout the entire organization.

You are a member of the MT+ management team, actively contributing to BMS Belgium’s operational and strategic objectives from a quality management perspective.

You report to the General Manager of Amcor Gent-Zeehaven/Eke and work in close functional collaboration with the Quality Responsible at BMS.

Principal Accountabilities

(L ist the key responsibilities for the job. Taken together, statements below should give a comprehensive coverage of the job to someone unfamiliar with it. Also note the approximate time spent for each major result area)

• Safety is your top priority, and you ensure a safe working environment.
• You are present on the shop floor every day and actively involved in quality monitoring and follow-up. You ensure a balanced presence across the Ghent and Eke sites.
• You combine a pragmatic approach with sufficient analytical depth to set priorities and make efficient use of available resources.
• You are responsible for managing customer complaints, from the initial analysis and communication through to the implementation and verification of corrective actions. You ensure timely, evidence-based and customer-focused feedback, while monitoring agreed response times. You work closely with the relevant internal departments to identify the root causes of complaints and implement sustainable solutions.
• You have overall responsibility for day-to-day quality operations at both sites, ensuring the consistent and uniform application of quality processes.
• You manage quality performance based on objective data and measurable results, including:
• Number of customer complaints: reducing the number of complaints and preventing recurrence.
• Defect rate: reducing the number of defective products and improving process quality.
• Rework hours: minimizing quality-related rework and associated production losses.
• Average response time to customer complaints: ensuring a prompt and professional response to customer feedback and reported issues.
• You monitor product and production process quality, closely tracking deviations, defects and recurring quality issues.
• You apply structured problem-solving and continuous improvement methodologies, such as 8D, 5 Why’s and Ishikawa (fishbone) analysis.
• You review and update control plans, inspection procedures, work instructions and quality procedures based on risk assessments and quality performance results.
• You drive process improvements that reduce defects and rework, increase process stability and enhance product quality. You work closely with the Production Manager, R&D Manager and other relevant stakeholders to achieve these objectives.
• You coach and lead your direct reports, developing their capabilities so that they can independently make decisions within their respective areas of responsibility. You are confident in holding employees accountable for quality standards and commitments, even when conversations are difficult or sensitive.
• You collaborate effectively with colleagues across other production departments.
• You are a member of the MT+ management team, actively contributing to BMS Belgium’s operational and strategic objectives from a quality management perspective.
• You report to the General Manager of Amcor Gent-Zeehaven/Eke and work in close functional collaboration with the Quality Responsible at BMS.

(Describe the environment in which the job operates (e.g. external and internal pressures or changes in the market) and any particular features of the job that need to be recognised)

You combine a pragmatic approach with sufficient analytical depth to set priorities and make efficient use of available resources.

You are responsible for managing customer complaints, from the initial analysis and communication through to the implementation and verification of corrective actions. You ensure timely, evidence-based and customer-focused feedback, while monitoring agreed response times. You work closely with the relevant internal departments to identify the root causes of complaints and implement sustainable solutions.

You drive process improvements that reduce defects and rework, increase process stability and enhance product quality. You work closely with the Production Manager, R&D Manager and other relevant stakeholders to achieve these objectives.

You coach and lead your direct reports, developing their capabilities so that they can independently make decisions within their respective areas of responsibility. You are confident in holding employees accountable for quality standards and commitments, even when conversations are difficult or sensitive.

Qualifications/Requirements

(Describe the level of knowledge, experience and skills that are necessary to competently perform your job (include education, or equivalent, type and years of prior work experience, and other qualifications. Include also travel requirements if any))

• Formal Qualifications and Experience
• You have a strong operational mindset and thrive in a manufacturing environment, supported by at least five years of relevant professional experience.
• You have knowledge of or experience with structured problem-solving methodologies such as 8D, 5 Whys and Ishikawa analysis.
• You are familiar with digital systems for quality management, reporting and process monitoring. Experience with Barco BMS and Bizzmine is a significant asset.
• Specific Skills and Abilities
• You are pragmatic, results-oriented and able to quickly establish priorities in a dynamic environment.
• You can systematically analyze quality issues and distinguish root causes from symptoms.
• You adopt a hands‑on, results‑driven approach combined with a forward‑looking vision.
• You can seamlessly switch between strategic, tactical and operational levels.
• You have strong data analysis skills and can translate figures and trends into concrete improvement actions.
• You perform well under pressure and can handle challenging situations effectively. While keeping the group’s objectives in mind, you continue to prioritize a strong team spirit.
• You have excellent spoken and written Dutch skills. Communicating in English is no problem for you. You communicate clearly, provide constructive feedback and are confident in addressing difficult issues when necessary.
• You are a true team player who encourages collaboration across departments, functions and shifts.
• You take ownership, make decisions when needed and consistently follow through on commitments. You are also able to reconcile differing interests and align quality objectives with operational realities.

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About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries.
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