Critical Incident & Problem Manager

Wlgroup

Eigenbrakel

Sur place

EUR 55 000 - 85 000

Plein temps

Il y a 4 jours

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Résumé du poste

Wlgroup near Brussels is seeking an Incident Management Coordinator for its IT communications services. You will prioritise incidents, drive resolutions to meet SLA, and coordinate engineers and resolver groups to restore services quickly.

You will investigate recurring problems, implement fixes and preventive measures, and run continuity exercises while briefing stakeholders on service standards. Fluency in English required; French is a plus; a bachelor’s degree or equivalent experience is

Qualifications

Experience coordinating incident resolution in IT service operations, working to SLA targets.
Structured, analytical approach to problem solving, good judgement about when to elevate.
Broad experience with telecommunications and information systems, in fixed and deployed settings.

Responsabilités

Prioritising and diagnosing incidents, driving them to resolution within the SLA and escalating whatever cannot wait.
Getting engineering teams and resolver groups working together so services come back quickly.
Investigating recurring problems, agreeing fixes and preventive measures, and spotting trends.
Maintaining continuity and recovery plans and helping run continuity exercises.
Carrying out risk assessments for smaller systems and suggesting countermeasures.
Keeping stakeholders informed, collecting their feedback, and briefing staff on service standards.