CMDB & ITSM Asset Management Specialist

DHL Express; Diegem; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

DHL Express Belgium is seeking an IT Asset and Configuration Management specialist to execute ITIL Asset and CMDB processes, maintain accurate CMDB data, CIs and relationships, and provide reports.

In this role you will create and maintain CIs and assets, update CMDB after changes, perform verifications, fix discrepancies, and support stakeholders with ACM activities while contributing to continuous service improvement.

Qualifications

• Minimum 2–3 years experience in Asset/Configuration Management or ITSM.
• Good knowledge of ServiceNow CMDB.
• Understanding of ITIL processes and enterprise IT environments.
• Strong attention to data quality and detail.
• Analytical thinking and teamwork in a multicultural setting.

Responsabilités

• Create and maintain CIs and Assets.
• Update CMDB following changes and requests.
• Execute CMDB verifications.
• Correct data discrepancies.
• Produce standard reports.
• Follow ACM policies, standards and work instructions.
• Support stakeholders with operational ACM activities.
• Support continuous service improvement initiatives within Asset and Config Management process.

Connaissances

Asset/Configuration Management

ServiceNow CMDB

ITIL processes

Data quality

Analytical thinking

Teamwork

Multicultural environments

Outils

ServiceNow

CMDB concepts

Description du poste

DHL Express Belgium is seeking an IT Asset and Configuration Management specialist to execute ITIL Asset and CMDB processes, maintain accurate CMDB data, CIs and relationships, and provide reports.

In this role you will create and maintain CIs and assets, update CMDB after changes, perform verifications, fix discrepancies, and support stakeholders with ACM activities while contributing to continuous service improvement.