Client Implementation Manager

CCL; Brussel Hoofdstad; Hybride; EUR 55 000 - 90 000; Plein temps

Résumé du poste

CCL is seeking an experienced Event/Program Manager to oversee the flawless execution of scheduled events for assigned client accounts. You will ensure delivery within budget and time, align with the delivery team, and monitor milestones to drive successful outcomes.

You will coordinate resources across vendors, hotels, and facilities, develop implementation plans, and prepare client reports. Strong financial acumen, process discipline, and excellent communication are essential for success in

Qualifications

• 3–5 years of project/program management experience.
• Strong skills in Microsoft Word, Excel, PowerPoint, and MS Teams.

Responsabilités

• Ensure flawless execution of scheduled events for client accounts within budget and time.
• Develop event implementation plan and schedule with delivery team alignment.
• Monitor milestones and deliverables; track event progress against budget.
• Coordinate resources: people, facilities, vendors, hotels, materials within budget.
• Prepare program materials and client reporting.
• Maintain event data in CCL systems for accurate enterprise reporting.

Connaissances

Financial acumen

Process discipline

Critical thinking

Communication skills

Client focus

Learning agility

Digital savviness

Virtual leadership

Risk management

Negotiation

Formation

PgMP

PMP

MS Office Proficiency

Outils

Microsoft Word

Microsoft Excel

PowerPoint

MS Teams

Description du poste

• Responsible for the flawless execution of scheduled events for assigned client accounts within budget and time.
• Exhibits strong understanding of the client (industry, culture, execution expectations, financial calendar, travel
  requirements, dietary requirements, etc.).
• Secures resourcing and scheduling for all phases of the project (people, facilities, vendors, hotels, materials)
  within budget.
• Develops event implementation plan, schedule and reviews with the delivery team for alignment.
• Monitors and tracks event milestones and deliverables
• Supports in preparing program materials and deliverables (e.g. client reporting)
• Communicates regularly to event delivery team regarding updates outlining status against milestones & budget.
• Partners with client as needed to develop an event level communication plan as needed (e.g., welcome letters,
  pre-work letters, logistics, etc.).
• Manages the execution of event registrations, pre-event activities, learning platform activation, assessment
  tracking and follow-up (as needed).
• Responsible for the timely entry of event level data into required CCL systems. Maintain and updated regularly
  to ensure accurate enterprise reporting (financial, logistics, and more).
• Reports progress and facilitates discussions with project team and client engagement team to identify and
  resolve issues and mitigate risks.
• Supports client advisory team for set-up and implementation of new won business.
• Facilitates the work of assigned Client Implementation Associate to ensure process compliance and a success
  execution of client expectations, and may act as back up as needed.
• Responsible for event closing activities to include event evaluation, delivery team debrief, client debrief, and
  other actions as needed. Provide summary update to appropriate Client Engagement Director/Manager and
  Client Advisor as required.
• Create event level budgets. Monitors budget and notifies team when margin target is at risk and adjustments
  are required.
• Responsible for executing events with healthy contribution margins that meet established expectations and
  KPIs.
• Responsible for financial closing activities to include expense reconciliation, client invoice, and other actions as
  needed.
  Specific Knowledge, Skills & Abilities Required:
• Business & Financial Acumen: Understands event financials, analysis, and performance metrics; is able to
  analyze and reconcile financial variances; knows and understands how to drive client value; is able to prioritize
  the work; balances decisions around client need, internal needs, and account margins.
• Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Is
  conscious of the processes; holds team accountable to process; reports process conflicts and/or issues; is
  accountable for the results of their actions (good or bad); take ownership to shows others that they can trust
  you to do the right thing.
• Critical Thinking & Sound judgement: Uses logic and reasoning to identify the strengths and weaknesses of
  alternative solutions, conclusions or approaches to problems. Knows when to ask for help or clarify
  assumptions. Identifies and implements solutions to problems.
• Communication Skills: Listens, speaks, and writes clearly and consistently for maximum impact. Ability to
  influence and diplomatically advocate a point of view with both internal and external customers when situation
  requires a strong voice. Ability to say no when appropriate.
• Client Focus: Creates a “customer first” environment to ensure a superior clients experience; understands
  without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; builds a
  strong professional relationship with the client; provides timely communication and relevant information to
  meet client needs.
• Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new
  things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues,
  responds to and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is
  possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations
• Digitally Savvy: Uses information in various digital formats effectively and efficiently to perform job tasks;
  evaluate the quality, relevance, usefulness, validity, and applicability of digital information; interpret, analyze,
  summarize, compare digital information.
• Virtual Leadership: Good interpersonal skills; ability to articulate clear expectations and ensure team alignment;
  commitment to regular and meaningful communication; willingness to invest in relationships; patience; grant
  and engender trust easily, create actionable meetings, leverages technology to create connections; collaborative
  culture builder.
• Risk Management: Thorough at identifying potential risks or risk analysis for probability of occurrence; working
  knowledge at risk elimination or reduction strategies to monitor risks and expert with risk management
  strategies
• Negotiation: Good negotiation skills that lead to each side sensing some satisfaction and feeling of a “win”
  situation.

Education and Experience:

• Requires 3-5 years of project/program management experience.
• Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams) required.

Extensive knowledge of the project/program management. Program Management Professional (PgMP)® or Project Management Professional (PMP)® certifications preferred.

Other Requirements/Experience:

• Some travel may be required, primarily to CCL various physical locations and select client sites.
• Depending on the region of support, the ability to speak and write in other languages may be required