Claims Officer

Qover; Brussel; Hybride; EUR 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Remote work 3 days/wk

28 days leave

WeWork Brussels space

Team events

Inclusive culture

Résumé du poste

Qover in Brussels is seeking a Claims Officer to join an ambitious insurtech team and disrupt the European insurance market. You will manage claims end-to-end, handle notifications and validations, and determine coverage while maintaining thorough records.

The role requires 1–5 years in claims handling, fluent English, and adeptness with Google apps; a proactive, multitasking mindset is essential in a fast-paced environment that values initiative and collaboration.

Qualifications

• 1-5 years experience in claims handling in insurance (MGA, broker or TPA).
• Fluent English; other European languages are a plus.
• Solid working knowledge of Google applications and ability to grasp new systems quickly.
• Ability to multitask and prioritize a varied workload.

Responsabilités

• Manage and process claims from A to Z.
• Handle First Notification of Loss and partner validation processes.
• Investigate claims to determine their validity.
• Assess coverage per policy conditions and communicate decisions.
• Handle written and phone correspondence with claimants.
• Calculate settlements and proceed to payments.
• Maintain accurate records of all claims and outcomes.
• Continuously improve the claims process with new tools and processes.

Connaissances

Fluent English

Multitasking

Stakeholder management

Communication skills

Can-do attitude

Work under pressure

Outils

Google Workspace

Slack

Gmail

Googledoc

Googlesheet

Description du poste

Who we are

We’re Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.

Since Qover was founded in 2016, our co-founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net

We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

Visit our website for more about what we do!

About the role

We are looking for a Claims Officer who is willing to be part of an ambitious entrepreneurial journey aiming at disrupting the European insurance market. Someone with a “can-do attitude”, passionate about resolving claims and customers’ problems and that is looking to have fun.

Main tasks and responsibilities

• Manage and process claims from A to Z.




• Handle First Notification of Loss and partner validation processes.




• Investigate claims to determine their validity.




• Assess the coverage of the claim as per the policy conditions.




• Handle written and phone correspondence.




• Calculate settlements and proceed to payments.




• Maintain accurate records of all claims and their outcomes.




• Continuously improve the claims process by identifying areas for improvement and implementing new processes and technologies.

The profile

• You have 1 to 5 years of experience in claims handling in an insurance company, MGA, broker or third party administrator




• You speak fluent English , any other European Language is a plus




• You have a sound working knowledge of Google applications i.e. Gmail, googledoc, googlesheet, slack, etc and ability to grasp new systems quickly.




• You can effectively multitask and prioritise a varied workload




• Tech affinity is a plus




• You can work under pressure and you are able to prioritise your tasks




• You are able to work in fast paced environment with conflicting priorities




• You take initiatives , You have strong stakeholder management skills




• You have good written and verbal communication skills




• You are self-motivated, open-minded, curious and flexible, with a “can do” mentality

What’s in it for you

• A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year


• 28 days off (8 extra days on top of the 20 legal days)


• A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events


• A positive company culture that values teamwork and taking initiative but also having fun, with regular social events


• A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.


• The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs