Claims Team Leader

Qover; Brussel; Hybride; EUR 65 000 - 88 000; Plein temps

Avantages offerts par ce poste

Flexible work hours

Up to three days remote per week

WeWork Brussels office space

Team events

Résumé du poste

Qover is seeking a Claims Team Lead to drive day-to-day operations, act as the technical claims expert, and improve the experience for customers, employees and carriers. The role reports to the Claims Manager and requires a strong background in claims handling and people leadership.

You will lead a team in a fast-paced environment, collaborate with stakeholders, and influence broader company goals while maintaining a can-do attitude and a focus on delivering results.

Qualifications

• You have 3+ years of experience working in an insurance company, MGA, broker or third party administrator
• You speak fluent English. Any other European language is a plus
• Experience in claims handling is a must
• Experience in people management is a must
• Knowledge of Google applications and ability to grasp new systems quickly

Responsabilités

• Manage the team
• Manage day-to-day claims operational activities and support the team
• Act as a technical claims expert
• Always improve
• Stakeholder management

Connaissances

People management

Leadership

Communication

Multitasking

Decision making

Customer focus

Outils

Gmail

Google Docs

Google Sheets

Description du poste

Who we are

We’re Qover, a leading insurtech scale-up that has raised $70 million.

With an international team of 160+ colleagues based in Brussels, we help companies orchestrate digital embedded insurance experiences.

Since Qover was founded in 2016, our co‑founders had a clear vision of the future of insurance: it must be simple, transparent and accessible across borders – a global safety net

We’re well on our way to building that safety net, with a platform that protects millions of users across 32 European countries. We work with top brands like Revolut, Mastercard, BMW, Canyon, Monzo and many others.

Visit our website for more about what we do!

About the role

We are looking for a Claims Team Lead to:

• support the team with day-to-day operations

• act as the technical claims expert

• improve the customer, employee and risk carrier experience around claims

• keep claims and Qover leadership informed about team performance and developments.

Someone with a “can do attitude”, passionate about motivating people, resolving customers’ problems and also looking to have fun. You will report to the Claims Manager.

Responsibilities

• Manage the team

• Manage day-to-day claims operational activities and support the team

• Act as a technical claims expert

• Always improve

• Stakeholder management

About you :

• Outstanding people skills: coaching and individual development, empathy, clear and adaptable communication, ability to deliver feedback, change management, inclusion and team cohesion, active listening and open-mindedness, conflict resolution

• Can-do & “take the lead” attitude

• Pragmatic: understanding the lean startup philosophy

• Team player: values team results above personal praise

• Able to work in fast paced environment with conflicting priorities

• Embrace change : adaptability and resilience

Your experience:

• You have 3+ years of experience working in an insurance company, MGA, broker or third party administrator

• You speak fluent English. Any other European language is a plus

• Experience in claims handling is a must

• Experience in people management is a must

• Ideally, you have a sound working knowledge of Google applications i.e. Gmail, Google Docs, Sheets, etc and ability to grasp new systems quickly.

• You can effectively multitask and prioritise a varied workload

• You have the capacity to see the bigger picture and understand how the team’s work directly impacts broader company goals.

• You feel comfortable making sound, timely decisions even when faced with incomplete information or tight deadlines.

What’s in it for you:

• A flexible work environment: up to three days remote per week and the ability to work from anywhere one month per year
• 28 days off (8 extra days on top of the 20 legal days)
• A nice working space in a great location in Brussels: Qover-dedicated space at WeWork (Rue du Commerce 31) with a large terrace to enjoy team events
• A positive company culture that values teamwork and taking initiative but also having fun, with regular social events
• A collaborative and communal environment where everyone is welcomed, valued and accepted regardless of their nationality, gender, age, sexual orientation, disability, philosophical or political views, etc.
• The chance to work among entrepreneurial people, giving you the opportunity to learn and have a real impact at one of Europe’s fastest-growing insurtechs