Change Manager (FR-NL-ENG)

EPSA; Brussel Hoofdstad; On-site; EUR 90,000 - 120,000; Full time

Job summary

EPSA is seeking a Senior Change & Business Readiness Lead to drive the people side of a major transformation. You will shape the Go-to-Market, readiness, stakeholder engagement, and change strategy from preparation to go-live and beyond.

In this strategic, hands-on role you will collaborate with senior leaders, business teams, and external partners to ensure user adoption and sustained organizational change across the program.

Qualifications

• Extensive experience leading complex Change Management, Transformation or Go-to-Market initiatives.
• Proven ability to drive user adoption and organizational readiness.
• Fluent in Dutch, French, and English with strong facilitation skills.

Responsibilities

• Define and execute an integrated Go-to-Market and Change Management roadmap.
• Lead readiness assessments and identify dependencies, risks, and gaps.
• Drive adoption initiatives during go-live, stabilization and long-term adoption.
• Develop training strategies and stakeholder communication plans.

Skills

Change Management

Stakeholder Engagement

Go-to-Market

Communication

Job description

A leading organization is looking for an experienced Senior Change & Business Readiness Lead to support the rollout of a major business transformation program.

In this strategic and highly visible role, you will be responsible for ensuring that the transformation is successfully adopted across the organization and its external partner ecosystem. You will define and execute the Go-to-Market, operational readiness, stakeholder engagement, and change management strategy from preparation through go-live, stabilization, and long-term adoption.

This role requires a strong balance between strategic thinking and hands-on execution, working closely with senior leaders, business teams, technology experts, external partners, and end users.

Your Role

As Senior Change & Business Readiness Lead, you will ensure that business readiness, stakeholder engagement, user adoption, and organizational change activities are fully embedded throughout the transformation journey.

You will act as the voice of the user within the program while providing leadership on change strategy, communication, training, adoption, and operational readiness.

Key Responsibilities

• Define and execute an integrated Go-to-Market and Change Management roadmap.


• Translate program milestones into concrete business readiness and adoption activities.


• Align change initiatives with business objectives and transformation goals.


• Establish sustainable change management practices and frameworks.

Business & Operational Readiness

• Lead readiness assessments across business functions and stakeholder groups.


• Identify critical dependencies, risks, barriers, and readiness gaps.


• Drive actions to ensure successful go-live preparation.


• Monitor organizational preparedness throughout the transformation lifecycle.

Stakeholder Engagement

• Build strong engagement with senior leadership, business teams, and external stakeholders.


• Create alignment around transformation objectives and expected outcomes.


• Influence and challenge stakeholders when adoption risks are identified.


• Facilitate executive discussions and decision-making processes.


• Design and deliver targeted communication plans.


• Develop training strategies and learning programs for various audiences.


• Produce user guidance, support materials, and adoption resources.


• Ensure messaging remains clear, consistent, and business-focused.

Adoption & Change Delivery

• Represent end-user needs within the transformation program.


• Facilitate feedback loops between business and technology teams.


• Support User Acceptance Testing (UAT) and business validation activities.


• Drive adoption initiatives during go-live and stabilization phases.


• Monitor adoption levels and implement corrective actions where necessary.

Transformation Capability Building

• Support the establishment and evolution of a Change Office function.


• Develop reusable methodologies, processes, and governance frameworks.


• Strengthen organizational change capabilities beyond the initial program rollout.

About You

Extensive experience leading complex Change Management, Transformation, or Go-to-Market initiatives

Proven track record delivering large-scale business or technology transformations

Strong expertise in:

• Organizational Change Management


• Business Readiness


• Stakeholder Engagement


• User Adoption


• Impact Assessment


• Resistance Management

Experience working with diverse stakeholder populations, including:

• Business Teams


• External Partners


• Customers


• Distribution Networks

Strong understanding of both business and technology environments

Exceptional communication and facilitation skills

Ability to influence senior stakeholders and drive decision-making

Pragmatic, hands-on, and execution-oriented mindset

Ability to thrive in complex, fast-changing environments

Strong resilience and prioritization capabilities

Fluent in Dutch, French, and English

Nice to Have

• Change Management Certification


• Transformation Office or Change Office leadership experience


• Experience within digital transformation programs


• Experience with platform, technology, or operating model transformations


• Knowledge of Agile transformation environments


• Business Process Transformation expertise


• Customer Experience Transformation experience

Why Join?

• Lead the people side of a high-profile transformation program


• Influence business, technology, and executive stakeholders


• High-impact role with strong visibility at leadership level


• Shape long-term organizational change capabilities


• Drive meaningful transformation that directly impacts employees, partners, and customers