Voice and VTC Engineer

Spektrum; Brussel Hoofdstad; On-site; EUR 90,000 - 120,000; Full time

Job summary

Spektrum supports apex purchasers and their supplier ecosystem with specialist IT services and aerospace/defence sales. The NATO Communications and Information Agency (NCIA) is NATO’s CIS provider, based in Brussels, Belgium, delivering secure IT infrastructure for Allies.

The role delivers 3rd level network and voice engineering support, leading VoIP/VTC projects, WAN and SIP trunking, and documenting configurations.

Qualifications

• Minimum 6 years in network and systems engineering.
• At least 3 years leading tailoring and integration of VoIP/VTC.
• Experience with VoIP/VTC solutions aligned to business needs.
• 3+ years WAN experience with routers/switches and routing protocols.
• Proficiency in SIP trunking setup, maintenance and troubleshooting.
• Ability to document configurations, diagrams and change requests.

Responsibilities

• Provide 3rd level support for complex Voice, Video and IP services.
• Lead technical execution of Voice and VTC engineering issues and coordinate with NATO HQ and BGX.

Skills

Network Engineering

VoIP

VTC

WAN

SIP trunking

Documentation

Education

ICT degree

Tools

CUCM

SBC Cisco Expressways

Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO’s member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO’s communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO’s military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO’s mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO’s information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO’s communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise’s: NATO International Civilians (NIC)’s, Military (Mil), and Interim Workforce Consultants (IWC)’s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – BICES-0002

Role Background

The BICES (Battlefield Information Collection and Exploitation Systems) is an association of independent elements to enable the sharing and exchange of timely intelligence-related information between all NATO member nations, associated partner nations and the NATO organization. BICES capabilities are intended for national, NATO or coalition use, during peace, crisis and war, supporting decision-makers, deployed force commanders and tactical users. BICES Group Executive (BGX) works as a facilitator maintaining the core network and coordinating the community-wide provision of capabilities and services operated at national/organisational level. BICES offers a number of services to support BICES users using mainly commercial off-the-shelf (COTS), open source but also an in-house developed software.

Within BGX, the BICES Support Unit (BSU) is responsible for managing the BICES services across the BICES NATO HQ Element that includes the following CIS functional areas by providing daily operational support: BGX Service Desk, Networking/Communications, Secure Voice & Video telecommunications platforms and Systems/Applications services, SharePoint, Call Manager support. Additionally, the BSU provides general maintenance functions, and quality assurance, and manages customer feedback. The BSU provides support related to IT Incidents, problems and service requests to the BICES NATO HQ Element users.

Role Duties and Responsibilities

• Under the supervision of the BSU Chief, the incumbent’s primary role is to provide 3rd level support for complex technical resolutions in the area of Voice, Video and Teleconferencing IP related services and associated components. S/He provides support to the design, documentation, testing and implementation of projects, to include all stages of service transition processes. S/He is responsible for problem management processes.
• Thy will lead the technical execution of the assigned Voice and VTC engineering issues. S/He will coordinate with experts within NATO HQ and BGX to resolve complex technical issues.

Essential Skills, Experience and Certifications

• A minimum of 6 years’ experience in the field of Network and Systems Engineering;
• at least 3 years’ experience leading the tailoring and integration of Voice over
• Internet Protocol (VoIP) / Video Tele-Conferencing (VTC) solutions on business requirements;
• At least 3 years’ experience in Wide Area Network (WAN) communications, router/switched based networks and routing protocols, with specific expertise on Session
• Initiation Protocol (SIP) trunking, creating, maintaining, and troubleshooting;
• Be able to lead the preparation and maintenance of documentation, of a technical nature (e.g. configuration guides, diagrams, training preparations, requests for change);

Desirable Skills, Experience and Certifications

• Experience in the design and implementation of Cisco Unified Call Manager (CUCM) clusters and the use of logical grouping (e.g. partitions) in this context;
• Experience in security certification and accreditation for classified CIS within NATO and Multinational programmes;
• Field experience and knowledge related to Session Border Controllers (SBC) Cisco expressways;
• Familiarity with BICES systems and procedures;
• Experience working in a multinational environment.

Education

• Auniversity degree or an equivalent level of qualification in Information and Communications Technology (ICT);

Working Location

• Brussels, Belgium

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Cosmic Top Secret personal security clearance