Engineer Digital Collaboration

Aegis Vision; Henegouwen; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Aegis Vision in Belgium seeks a seasoned Voice and VTC specialist to design, deploy and optimize voice and video conferencing infrastructures, ensuring high availability and secure communications for multinational projects.

You will mentor colleagues, coordinate changes, maintain technical documentation and provide third‑line support for complex VOIP/VTC environments, including TLS, PKI, IPSec, and SIP signaling, across a dynamic, international setting.

Qualifications

• Bachelor’s degree in a related discipline with 2 years post‑related experience.
• Alternatively, 6+ years extensive and progressive duties experience in lieu of a degree.
• At least 2 years’ experience designing, implementing, managing, and optimizing collaboration tools.
• Experience deploying communication and collaboration software (video conferencing, team apps, document sharing).
• Proven experience in configuring and operating Voice and VTC core systems and end devices.
• Experience deploying security features in Voice/VTC domains (TLS, PKI, IPSec).
• Excellent troubleshooting with a methodical approach to QoS and complex IP networks.
• Knowledge of SIP, H.323 and PSTN signaling protocols.
• Good working knowledge of virtualization and cloud.

Responsabilités

• Perform service continuity improvement tasks on NATO voice & VTC infrastructures.
• Support innovation efforts related to voice and video conferencing technology.
• Work with the project management team and provide technical support to projects to enhance the existing infrastructure and services.
• Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains.
• Be prepared to support maintenance activities and deployments during out of business hours.
• Coordinate and raise CRQs and ASIs when needed.
• Create and maintain technical documentation and provide training on new technologies and features.
• Mentor and/or coach team members on new voice and VTC technologies.
• Investigate and propose long‑term solutions to equipment and configuration problems.
• Provide third level support to the operations team for static and deployable VOIP/VTC infrastructures.
• Deputize for higher‑grade staff, if required.
• Perform other duties as may be required.

Connaissances

SIP signaling

QoS troubleshooting

Cloud virtualization

Cross-team collaboration

Communication skills

Formation

Bachelor’s degree in related discipline

6+ years relevant experience

Outils

Cisco Collaboration Tools

Poly collaboration tools

Pexip

CA Spectrum

nGenius One

Description du poste

• Perform service continuity improvement tasks on the NATO voice & VTC infrastructures;
• Support innovation efforts related to voice and video conferencing technology;
• Work with the project management team and provides technical support to projects to enhance and improve the existing infrastructure and services;
• Plan, test and carry out routine configuration and maintenance operations within the voice and VTC domains;
• Be prepared to support maintenance activities and infrastructure deployments during out of business hours;
• Coordinate and raise CRQs (change requests) and ASIs (authorised service interruptions) when needed;
• Responsible for the creation and maintenance of technical documentation (configuration baselines, engineering reports, network diagrams, etc.) and provide training for other team members on new technologies and features;
• Mentor and/or coach team members on new voice and VTC technologies or features;
• Investigate and propose long‑term solutions to encountered equipment and configuration problems;
• Provide third level support to the operations team for both static and deployable voice and video conference infrastructures when needed;
• Deputize for higher‑grade staff, if required.
• Perform other duties as may be required.

Skill, Knowledge & Experience:

Education, Experience and Training (essential):

Education:

• A minimum requirement of a Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post‑related experience.
• Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Experience:

• At least 2 years’ experience designing, implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Experience deploying communication and collaboration software (such as video conferencing systems, team messaging applications, and document sharing platforms).
• Proven experience in the configuration and operation of Voice and VTC core systems and end devices.
• Proven experience in deployment and configuration of security features in the voice and VTC domains (TLS, PKI, IPSec, etc.).
• Excellent troubleshooting skills with a methodical approach to resolving QoS and technical issues in complex IP networks.
• Excellent knowledge of SIP, 323 and PSTN signalling protocols.
• Good working knowledge of virtualization and cloud

Experience providing end users support. Training/Certifications:

• Certified ITIL Foundation

Education, Experience and Training (desirable): Experience:

• Experience with collaboration solutions from major vendors like Cisco, Poly and Pexip.
• Qualification of Cisco Certified Network Professional Collaboration (CCNP Collaboration).
• Experience with monitoring platforms and protocols such as CA Spectrum, nGenius One, SNMPv3, Syslog, etc.
• Scripting experience ideally in Python and experience using regular expressions.
• Experience with cloud‑based collaboration solutions like Microsoft Teams and Cisco Webex.
• Ability to navigate, influence and negotiate with all levels of the organization, business partners, customers and users.
• Strong communication skills and the ability to be concise in both written and verbal communications.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.